Reservations Agent - The Langham, Boston

Langham Hospitality Group

3d • $34 - $35

About The Position

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group
(LHG) comprises a family of distinctive brands, including The Langham Hotels and
Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40
hotels and residences in operation or development, LHG has a global footprint
that extends across Asia, Europe, North America, Australasia and the Middle
East.

The Langham, Boston is one of the city’s most historic hotels and one of the
most iconic luxury hotels in the US. You will be working with a passionate &
talented team who will drive excellence in guest experience and the overall
success of the Reservations Department in alignment with the culture and values
of Langham Hospitality Group.

Requirements

• Hotel experience or call center experience preferred
• 2+ year College degree preferred
• Proficiency in two or more languages a plus
• Legally authorized to work in the United States

Responsibilities

• Answer all inquiries in a timely manner with focus on converting into a reservation, while following company service standards.
• Maximize sales through upselling and having complete knowledge of the hotel to assist and anticipate guests’ needs.
• Respond to both internal and external reservation inquiries within 24 hours.
• Ensure accuracy of room reservations and requests, general inquiries, maintaining group blocks and VIP reservations.
• Maintain accurate files, reports and SOPs.
• Know, understand and communicate applicable deposit, guarantee and cancellation policies as requested.
• Complete daily checklist and ensure tasks are completed efficiently and accurately, and assist team as needed.
• Support Reservations Manager in day to day operation of department, monitor inventory and alert Manager of any urgent demand trends.
• Collaborate with various departments to ensure flawless execution and participate in solving problems with other departments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees