Reservationist - Full Time Year Round

LMLC OPERATIONS LLC•Big Sky, MT

20h

About The Position

Our Reservationist has a perfect blend of customer focus, problem solving abilities, administrative support, and multi-tasking skills. Our Reservationist is responsible for educating members and their guests about the activities available each season, restaurant choices, entertainment, etc. We are looking for a candidate who understands the value of excellent customer service and can provide that to our guests. They build solid relationships through top-notch customer service.

Requirements

High School Diploma or GED is required, a bachelor’s degree is preferred.
Experience in sales and reservations
Knowledge of the Big Sky area and community activities, dining options, events, etc.
Ability to influence others.
Exceptional organization skills and strong attention to detail.
Ability to multitask.
Excellent communication skills, both verbal and written.
Proficient with communication technology.
Exceptional interpersonal skills.
Self-directed, highly motivated, and able to work independently with minimal supervision.
Ability to quickly respond to and anticipate the needs of guest and member.
Ability to maintain a professional demeanor with all members, guests, and associates.
Strong computer skills with knowledge of Microsoft Outlook, Word, Excel, Power Point, chat applications, etc.
Basic marketing/ sales knowledge

Responsibilities

Coordinates vacation planning, onsite concierge
Facilitates and ensures consistent communication with the internal teams regarding questions or concerns involving property management and pre-arrival preparations.
Ensures superior guest service, guest satisfaction and resolutions related to reservation booking and vacation planning.
Coordinate with and assist all internal teams as needed to ensure a seamless experience for all parties.
Reach out to guests prior to arrival to review reservations.
Work with the Residential team to accommodate all special requests and schedule changes.
Reconcile residence, owner, and guest accounts as scheduled.
Create a unique experience for each guest with personal touches representative of Moonlight Basin’s values.
Consistently create positive associate, member, and guest interactions.
Produce daily reports for housekeeping and maintenance departments.
Procure reports for residents daily.
Enter daily reports for each residence.

Benefits

Competitive salary
Annual bonus
Heath, dental, vision insurance
Short & Long Term Disability and Life Insurance paid for by the company
Matching 401(k) with match and no vesting schedule.
Complimentary meal per shift
Tuition reimbursement
Wellness program that can be used for a Big Sky season ski pass or a gym membership.
End-of-season discounts on our retail store items.
End-of-season employee celebration.
Employee housing is available.