Seasonal Inn Reservationist

Shelburne FarmsShelburne, VT
11h$17 - $19Onsite

About The Position

Shelburne Farms is an education nonprofit on a mission to inspire and cultivate learning for a sustainable future. We believe that transformative learning experiences sow the seeds for a thriving and more just world. Our work seeks to create the space, spark the conversations, and share the stories to inspire educators, students, and learners of all ages to build a better future for everyone. We realize our mission by integrating three key areas of activity: our programs, place, and products [https://shelburnefarms.org/about].

Requirements

  • Mission-Aligned: You are excited to be part of Shelburne Farms’ mission to inspire and cultivate learning for a sustainable future, and you understand the importance of the hospitality and food experiences we offer in advancing the Farm’s mission.
  • Organized:  You have strong organizational and administrative skills.
  • Solution Oriented: You are a problem-solver. When challenges arise, you can find creative solutions.  You see an unhappy guest and consider it an opportunity to find a solution, improve someone’s day, and deepen a relationship.
  • Tech Savvy: You are comfortable with shared file drives and G-Suite.  You have experience with cloud-based property management systems, point-of-sale systems, and online restaurant reservation systems. You are a quick study with new programs and comfortable training others on how to use them.
  • Gracious: You are warm, friendly, and generous. You understand that the art of hospitality lies in creating a sense of welcome and belonging for the people with whom you interact.
  • Team Player: You are happy working with a team of people.   You understand the importance of clear, kind communication.  You value differences and thrive working on a diverse team.
  • Flexible: Your life allows for flexibility to work evenings, weekends, holidays, and extended hours
  • Inclusive: Comfortable working with individuals and groups of diverse backgrounds
  • Ability to be stationary for the majority of the 5-7 hour shift.

Nice To Haves

  • Hospitality and other relevant management experience preferred

Responsibilities

  • Answering phones and reservation emails
  • Assist guests with reservations
  • Using the Inn’s reservation system, ThinkReservations, to book Inn reservations
  • Build a thorough working knowledge of the rooms and cottages
  • Providing general information about the Inn and Farm to guests
  • Maintaining an ongoing phone messages log
  • Booking dinner and breakfast reservations for guests using Resy
  • Assisting with guest-related paperwork and filing

Benefits

  • Seasonal staff benefit summary here [https://drive.google.com/file/d/1SjiSc_r4bX8y_goH7ptHxof-AxoAR7CB/view?usp=sharing] for 2026 benefits.
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