Reservationist

Transdev•East Hartford, CT

5d•$20

About The Position

Transdev is actively seeking a transportation dispatcher for their Paratransit service in the Hartford location. We are looking for qualified dispatchers who can provide excellent customer service to both our passengers and our drivers. Join Transdev and become a part of the largest private-sector operator of transportation in North America one that cares about its employees, passengers and the communities they serve. Position Subject to Collective Bargaining Agreement: $20.00 /hour (Union Collective Bargaining Agreement PayScale) Benefits include: Vacation: up to 14 days per year Sick days: 5 days Holidays: 8 days; 6 standard and 2 floating Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Requirements

High school diploma or equivalent, such as GED, required experience:
One to two years of dispatch and/or customer service experience preferred
Ability to organize logical and efficient schedules and routes and adapt to changes
Ability to read, comprehend and understand a map
Ability to read, understand, and interpret transit system operating rules, regulations, policies, phases and routes
Ability to assist handicapped passengers when needed
Working knowledge and proficiency with Microsoft Word, Excel and PowerPoint programs
Strong written and oral communication skills
Clear speech and pleasant phone demeanor
Ability to use a multi-line phone system and handle multiple tasks concurrently
Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups
Will be cross trained as Reservations for coverage purposes
Must be able to work shifts or flexible work schedules as needed.
Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities
The majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
Successfully pass a pre-employment drug screen.

Responsibilities

Answers customer calls and inputs all customer trip requests using a computerized scheduling system.
Provides accurate responses to callers’ questions about schedules, trips and other questions using information made available to the agent
Accurately schedules trips through specialized software, in accordance with Americans with Disabilities Act (ADA) provisions and company requirements; determine if trip is to be scheduled by pick up time or by arrival/appointment time; inform customers accordingly
Provides transit information to passengers; providing friendly, professional customer service interaction; answers call from clients and schedule services
Monitor call wait time, and number of calls in queue; efficiently address customers’ needs so other customers can be helped
Enter new customer information or changes into the system.
Follows rules and regulations of the Company; follows instructions of management and supervisors
Adheres to all regulations related to the Americans with Disabilities Act (ADA)
Maintains confidentiality of passengers’ information
Maintains a clean and well-organized work area