Reservation Sales & Ticket Representative II - San Diego Zoo Wildlife Alliance

San Diego Zoo Wildlife Alliance•San Diego, CA

About The Position

San Diego Zoo Wildlife Alliance is a nonprofit international conservation leader, committed to inspiring a passion for nature and creating a world where all life thrives. Empowering people from around the globe to support our mission to conserve wildlife through innovation and partnerships, we support cutting-edge conservation, and bring the stories of our work back to our two world-famous front doors — the San Diego Zoo and San Diego Zoo Safari Park — giving millions of guests, in person and virtually, the opportunity to experience conservation in action. The deep and extensive knowledge gained from more than a century of experience in wildlife care, health, veterinary services, nutrition and conservation makes us invaluable in the global effort to save species. Our team members play a crucial role in driving our conservation efforts forward and bringing us closer to a world where all life thrives. HOW YOU WILL IMPACT OUR MISSION The Reservation Sales & Ticket Representative II guides and provides support to the Sales and Customer Service team in a Reservations Sales and Customer Service Call Center. This position reports to Manager – Reservation Sales.

Requirements

Must have customer service and sales experience selling SDZWA premium and membership products.
High School Diploma Required.
Able to operate moderately complex computer software programs.
Must have basic mathematical knowledge and acumen to process payments.
Demonstrated ability to handle highly complex interpersonal situations with a high level of tact and diplomacy.
Able to communicate effectively both orally and in writing.
Demonstrated ability to handle multiple tasks in an efficient manner.

Nice To Haves

Bilingual Spanish language skills preferred.

Responsibilities

Responds to and resolves escalated member and guest concerns, handling highly complex situations using established policy and procedures to ensure a positive guest experience.
Supports sales call center operation by taking member and guest calls selling SDZWA products and provide other departmental support as required.
Maintains reservation and membership records accurately using established software to communicate and resolve customer service concerns.
Assists with Reservation Sales Representative development.