Reservation Agent - The Sanctuary

Kiawah Island Golf Resort•Kiawah Island, SC

6d•$21•Onsite

About The Position

Sanctuary Reservation Agents are often one of the first points of contact for prospective guests of The Sanctuary. They provide exceptional customer service during each phone call, adhering to Forbes Five Star and AAA Five Diamond standards, and are dedicated to ensuring each guest is best prepared to have a memorable trip. Agents also work with other resort departments to ensure all details of the reservation are executed accurately and completely.

Requirements

Previous customer service experience required.
High school diploma, or equivalent vocational training certificate, required.
Friendly, patient, and pleasant telephone voice are all essential.
Requires excellent attention to detail and exceptional organizational skills.
Must possess excellent written and verbal communication skills.
Strong typing skills and proficiency with Microsoft Word, Excel, and Outlook are a must in this role.
Must be able to work both independently and in a team environment.
Good to excellent communication skills in English both verbal and written.
Must be able to pass a background check.
Must be able to lift and carry minimum weight of 25 lbs. across short-medium distances.
Must be able to work on site due to daily needs of the job requirements.

Nice To Haves

College degree preferred.

Responsibilities

Provide friendly, professional and individual service, while adhering to all resort standards for reservations.
Create and sell a complete stay for the guest, personalized to match each of the guests’ interests and desires, while utilizing all of the resort’s amenities.
Provide our guests with information on accommodations and accommodation packages, special events, dining options, recreational activities, golf, and other island happenings.
Work closely with the Front Desk, Leisure Services, and Concierge Teams to provide our guests with an exceptional experience from arrival to departure.
Upsell quality levels and view types to guests.
Make dinner, golf, tennis, nature program, bike and all other reservations for guests at the time of booking, or before arrival, to give the guest the ease of visiting with everything preplanned.
Possess knowledge of the Forbes Five Star and AAA Five Diamond standards.
Upholds the core values, and policies and procedures of the resort.
All other duties, as assigned.

Benefits

Once established, option to transition to hybrid model (two days per week remote)
Average two weekends off per month
Exclusive Discounts offered at the Hotel & Villas, 5 Golf Courses, Spa, Restaurants, Recreation and Retail Shops
Employee Meal Program
Employee Trainings and Appreciation Events throughout the year
Recognition Awards and Incentive Events, Peer to Peer Recognition
Leadership & Career Development
Bi-annual Wellness Fair
Free Parking!
Medical, Dental, Vision, Short Term & Long Term Disability, Life Insurance and Vacation Pay - available for Full Time employees after 60days of employment.
401k – available after 30 days of employment