Front Desk Agent - The Sanctuary

Kiawah Island Golf Resort • Kiawah Island, SC

8h • $18 • Onsite

About The Position

The Guest Service Agent is responsible for providing exceptional customer service, managing guest check-ins and check-outs, handling inquiries and complaints, and ensuring the smooth operation of the hotel's front desk area. This role requires excellent communication and organizational skills, attention to detail, and a strong customer service orientation. Pay Rate: The rate of pay listed on job boards are auto-generated numbers. Kiawah Island Golf Resort’s actual rate of pay for this position is $18.00 per hour.

Requirements

• High school diploma, or equivalent GED, required.
• Effective conflict resolution skills, professional and cooperative demeanor, and positive and energetic attitude are imperative.
• Must possess a passion for providing extraordinary service.
• Must be able to work both independently and in a team environment.
• Good to excellent communication skills in English both verbal and written.
• Must be able to pass a background check.
• Must be able to lift minimum weight of 30 lbs. across short-medium distances.
• Must be able to stand for the entirety of shift while reaching, bending and stooping as needed.
• Must be able to work on site due to daily needs of the job requirements.

Nice To Haves

• Hospitality management education, or at least one year of front desk experience preferred; preferably with a four star / four diamond or higher rated hotel.

Responsibilities

• Responsible for patiently resolving guests’ concerns and graciously complying with their needs.
• Responsible for proactively delivering the utmost level of customer service to guests and visitors.
• Responsible for maintaining control and organization within the Front Office.
• Communicate proactively, cooperatively, and appropriately with other hotel and resort departments regarding guests’ needs and preferences, as well as property situations.
• Proficiently create Front Desk reports, effectively utilizing information, and complete checklist tasks and paperwork.
• Promptly and appropriately greet guests and visitors.
• Accurately check guests in to and out of the hotel, in accordance with established standards and guidelines.
• Demonstrate comprehensive knowledge of Resort rooms, services, and facilities, including personnel, features, and hours of operation.
• Maintain discretion and security for the hotel and guests.
• Comprehensively, in accordance with established standards and guidelines, book and accurately change or cancel reservations.
• Appropriately answer and accurately respond to, or route, telephone calls.
• Proficiently operate all Front Office equipment, including administrative machines, telecommunication systems, and software programs.
• Maintain awareness of groups, including reservation details and scheduled activities.
• Respond to security and emergency situations according to Resorts Safety protocols.
• Comply with procedures and requirements.
• Work productively with minimal supervision, appropriately employing initiative.
• Prioritize tasks effectively and utilize time efficiently.
• Focus and conscientiously follow through on details.
• Actively listen and appropriately respond to guests’ inquiries and complaints, always remaining composed and courteous.
• Grasp and productively employ familiarity with KIGR features and information.
• Insightfully utilize knowledge of Charleston and surrounding areas.
• Remain calm and work well under pressure; in circumstances of change, make quick and appropriate decisions.
• Communicate professionally and formally, but with genuine empathy and sincere Southern grace.
• Multitask and maintain control and organization throughout the day.
• Uphold the core values and policies & procedures of the resort.
• All other duties, as assigned.

Benefits

• Exclusive Discounts offered at the Hotel & Villas, 5 Golf Courses, Spa, Restaurants, Recreation and Retail Shops
• Employee Meal Program
• Employee Trainings and Appreciation Events throughout the year
• Recognition Awards and Incentive Events, Peer to Peer Recognition
• Leadership & Career Development
• Bi-annual Wellness Fair
• Free Parking!
• Medical, Dental, Vision, Short Term & Long Term Disability, Life Insurance and Vacation Pay - available for Full Time employees after 60days of employment.
• 401k – available after 30 days of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees