Reservation Agent

Pyramid Global Hospitality•Stevenson, WA

1d•$17 - $17•Onsite

About The Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Skamania Lodge is a Pacific Northwest resort set on 175 acres, featuring treehouses, glamping, golf, ziplining, a spa, and multiple restaurants. With over 22,000 sq. ft. of event space, it’s a premier destination for retreats, conferences, and celebrations. #PGH-SKL What you will have an opportunity to do: Answers department telephones. Assists callers with social and group lodging reservations. Performs data entry, including entering group blocks of sleeping rooms and group rooming lists into the computer. Inputs and ensures accuracy of package breakdowns. Prepares group account list. Posts and tracks advance deposits. Calculates no show rooms revenue. Provides information regarding guests and groups to Front Office associates. Performs general office duties including typing, data entry, filing, and answering telephones. Provides support to operator, front desk, and bell staff as needed and directed.

Requirements

Must be available to work a flexible schedule to include evenings, weekends and holidays
Above average computer skills required
High school diploma or equivalent
Minimum 6 months related experience.
A strong desire to make an impact on other people
An outgoing and engaging personality
Excellent verbal and written communication skills
Ability to work in a fast-paced setting

Nice To Haves

Hospitality experience preferred
Bilingual in English and Spanish preferred

Responsibilities

Answers department telephones.
Assists callers with social and group lodging reservations.
Performs data entry, including entering group blocks of sleeping rooms and group rooming lists into the computer.
Inputs and ensures accuracy of package breakdowns.
Prepares group account list.
Posts and tracks advance deposits.
Calculates no show rooms revenue.
Provides information regarding guests and groups to Front Office associates.
Performs general office duties including typing, data entry, filing, and answering telephones.
Provides support to operator, front desk, and bell staff as needed and directed.