Reservation Agent

Ridgecrest Ministries • Black Mountain, NC

2d

About The Position

Our Reservations Specialists serve our conference center guests by processing all reservation requests and setting up registration for all group business. They bring God Glory by offering support, hospitality, and kindness in every interaction. As one of the first points of contact for our guests, it’s important that our Reservations Specialists are warm, helpful, and create a lasting positive impression. Our Reservations Specialists embody Ridgecrest's core values, operating with both integrity and compassion toward our team members and guests, “Impacting Lives for God’s Glory through Purposeful Hospitality!”

Requirements

• Personal affirmation of Ridgecrest’s Statement of Faith.
• Passionate about Ridgecrest’s mission: Impacting lives for God’s Glory through Purposeful Hospitality.
• Strong customer-focused mindset with a commitment to providing excellent service and ensuring a positive guest experience.
• Ability to act with integrity, professionalism, and confidentiality.
• Excellent verbal and written communication and interpersonal skills.
• Proven ability to handle confidential information with discretion.
• Strong organizational and time-management skills.
• Proficient in keyboarding and calculator use, with solid telephone etiquette and basic mathematical skills for handling transactions and guest inquiries.
• Customer Service or Hospitality experience (minimum 1 year)
• Previous experience using SMS Host or other property management systems (minimum 1 year)
• Office clerical work and/or computer or cashier experience (minimum 6 months)
• Highschool Diploma or GED

Responsibilities

• Processes individual and group reservation requests via phone calls and emails.
• Process group contracts to create rate sheets and billing codes
• Coordinates and assigns housing for guests and guest groups
• Collaborates closely with Sales, the inhouse Event Coordination team, and the Front Desk team to ensure seamless guest experience and high levels of guest satisfaction.
• Supplement Front Desk operations on high volume days.
• Consistently exemplify Ridgecrest’s Core Values
• Serve One
• Cultivate Relationships
• Create Purposeful Experiences
• Make It Better
• Perform other duties as assigned by the Front Desk Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED