Reservation Agent | HOTEL DU PONT
PM Hotel Group•Wilmington, DE
39d
About The Position
You take pride in creating seamless beginnings to every stay. As the voice of HOTEL DU PONT, you set the tone for luxury service long before a guest arrives.
Requirements
- Warm, articulate, and guest-focused
- Detail-oriented with strong communication skills
- Comfortable managing multiple inquiries at once
- Flexible with scheduling, including weekends and holidays
Nice To Haves
- Familiar with reservation or PMS systems a plus
Responsibilities
- Handle incoming calls, emails, and reservation inquiries
- Advise guests on room types, rates, and packages
- Process bookings, modifications, and cancellations
- Ensure accuracy in guest profiles and reservation details
- Communicate special requests to hotel departments
- Promote hotel amenities, dining, and experiences
- Resolve guest concerns with professionalism and care
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Accommodation
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
