Reseller Customer Success Manager

Bridgestone Americas

5d • $62,000 - $82,000 • Remote

About The Position

We’re currently looking for a Reseller Customer Success Manager to join our team remotely. This is an individual contributor position, and it does not involve Sales activities. The Reseller Channel Customer Success Manager will drive the success path for Azuga’s Reseller Partners to enable them to grow their business with Azuga. This position will maintain and improve upon the standards of service ensuring our Reseller Partners have a great experience with training, implementation, and adoption of all Azuga solutions through their CSM. This role will help implement best practices in the Reseller Customer Success team to deliver a world-class partner experience. Fully REMOTE role. Can be located anywhere within the US. An ideal candidate would be within a base salary range of 62,000 to $82,000.

Requirements

• Minimum of 2 years experience in Customer Service or Account Management, Reseller experience a plus
• Excellent verbal and written communication skills with the ability to communicate effectively at all levels
• Self-driven and proactive nature, professional demeanor with strong conflict resolution skills
• CRM software experience a plus, Salesforce preferred
• AI experience a plus

Responsibilities

• Host regular meetings with Reseller Partners and present business reviews, requires the ability to communicate effectively and build strong relationships
• Advise and collaborate with other internal teams regarding Reseller challenges and requests
• Guide Reseller Partners through our Reseller onboarding and certification process
• Help to identify gaps, best practices, and inefficiencies to continuously improve service
• Proactively monitor customer health to assess churn risk
• Work to develop and improve customer experience, interaction, and Reseller training throughout the customer journey

Benefits

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• A diverse and inclusive team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees