Customer Success Manager

Priority1 • Little Rock, AR

1d • $45,000

About The Position

Priority1 strives to go beyond simply offering jobs. We foster careers by creating a great working environment for our team members. We hire talented individuals who will provide the best support and can quickly adapt to the rapidly changing world of logistics. These talented men and women drive our business, and we are committed to their success. Priority-1, Inc. is a domestic freight services company that specializes in offering full service, nationwide logistics services to its customers . Priority-1 focuses on Less Than Truckload (LTL), Truckload (TL) and Expedited services. The Customer Success Manager’s primary duties are to manage relations with, support, service, and be a liaison to, existing assigned book of customers regarding their freight transportation needs .

Requirements

• 1+ year of logistics experience preferred
• Bachelor’s Degree Preferred
• Naturally enthusiastic and energetic
• Determined to be part of a winning team
• A burning desire to be successful

Responsibilities

• Maintain relationships with an existing book of customer business to ensure lasting customer relationships with a focus on customer satisfaction
• Conduct proactive customer meetings to gain a comprehensive understanding of Priority1’s services, create a strategic plan for each account to identify and track revenue trends, recognize opportunities to make additional sales, and analyze competitive threats
• Manage decisions regarding account margins, credit profiles, cargo claims processing and resolution, and other account-related functions
• Evaluate existing customers’ needs and identify and execute on additional sales opportunities through multiple service offerings
• Make high –level determinations on accounts and anticipate customer concerns and address them with the customer and related Priority-1 support and operations teams
• Act as a liaison between Priority1 support teams and customers to manage such customer account support and services needs and oversee support teams’ execution of account decisions
• Consult with customers with a goal to enhance efficiency in their freight transportation processes
• Effectively communicate account status with leadership in a timely manner
• Oversee account process and details in Priority1’s Customer Relationship Management (CRM) system
• Generate reports to monitor customer trends and exercise discretion and independent judgment to implement significant decisions
• Develop new customer relationships
• Work independently with minimal supervision from leadership

Benefits

• $45,000 Base Salary + Competitive Commission Structure
• Medical Insurance with premiums paid at 100% for employees AND dependents
• Dental Insurance 100% paid for Employee
• Vision Insurance
• HSA with Employer Contributions
• Life Insurance
• Short Term Disability
• Long Term Disability
• 401(k) Plan
• Profit Sharing: Typical annual contribution of 15% of total eligible compensation
• Paid Holidays AND PTO
• Cancer, Critical Illness, and Accident Policies available

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level