Research Specialist 5 Financial Services Investigations Hybrid

Citi • O'fallon, MO

2d • Hybrid

About The Position

Works under little to no direct supervision. Ensures the quality and service of self and others. Supports the function by responding to payment and reconciliation inquiries in a timely matter. Utilizes judgment to process goodwill policy write-offs and have the ability to troubleshoot point of sale issues for merchants and processors. Assists with the training of new hires or team members. Make decisions with little assistance from lead or manager. Works under little to no direct supervision. May support an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives; and, impacts the business by ensuring the quality of the tasks or services provided.

Requirements

• 2-4 years relevant experience
• High School diploma or equivalent

Responsibilities

• Responding to payment and reconciliation inquiries
• Process goodwill policy write-offs
• Troubleshoot point of sale issues for merchants and processors
• Assists with the training of new hires or team members

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees