Research Operations (ReOps) Intern

Understood • New York, NY

9h • Hybrid

About The Position

Understood is a nonprofit focused on shaping the world for difference. We raise awareness of the challenges and strengths of people who learn and think differently. Our resources help people navigate challenges, gain confidence, and find support and community so they can thrive.
Having a shared commitment to our values is a key factor in any hire we make. We have five core values:
Continuously learn.
Act with intention.
Champion difference.
Inspire change.
Grow together.
Come be part of an organization with an entrepreneurial spirit that’s helping to shape the world for difference. Together, we can build a world where everyone can reach their full potential.
To learn more about Understood, please visit: www.understood.org.
Who you are
This internship is open to undergraduate students seeking experience in Research Operations. Reporting into our Associate Director of User Research, you will contribute to meaningful projects and gain hands-on experience in your field.
This internship will be based out of our NYC office in the West Village. Interns work up to 25 hours per week: three full days in-office (Monday, Tuesday, and Thursday) and one half-day remote. Pay rate: $25/hour.

Requirements

• Genuine interest in Research Operations and building systems to manage complex, cross-functional demands.
• Strong skills in organization, process documentation, and professional communication.
• Familiarity with navigating Google Workspace and AI tools.
• Ability to work independently and manage multiple priorities.

Nice To Haves

• Previous experience in a professional office environment or an internship is preferred.

Responsibilities

• Support the Research Operations Manager in increasing operational efficiency and maintaining infrastructure that enables research across Product and Market Research & Insights.
• Support cross-functional projects and contribute to team goals throughout the summer.
• Assist with participant coordination, panel engagement, data management, documentation of SOPs, and AI workflow exploration.
• Collaborate cross-functionally to share learnings and insights.
• Participate in team meetings and contribute to brainstorming/problem-solving discussions.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed