Research Operations Program Manager

Microsoft • Redmond, WA

18h

About The Position

Join us in growing the Microsoft Compass Program and help shape the future of Copilot!
What We Are Doing:
The Microsoft Compass Program is a customer engagement R&D program that serves Microsoft's Experiences & Devices division and is the primary way we evaluate the user experience of Copilot and Agents.
Compass includes more than 100 of Microsoft's strategic enterprise customers and is the longest running program of its type at Microsoft.

Note: This is a unique role that combines UX research program operations (resops) and strategic customer management.

Requirements

• Bachelor’s Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 3+ years User Experience Research experience
• Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 5+ years User Experience Research, Customer Experience Program Management or Software Program/Product Management experience.
• 3 + years of program or product management experience, program operations is highly desired.
• 5+ years of experience working directly with customers; including managing customer relationships & engagements.

Nice To Haves

• Outstanding project management, able to work fast on multiple, challenging and ambiguous assignments.
• Familiarity with product-making research methods and processes.
• Fluency with Microsoft software tools, including Excel, PowerBI, SharePoint, Teams.
• Experience thriving and collaborating positively in an intense program: The development pace of Copilot is fast and the opportunity and demands on our team are equally intense.

Responsibilities

• Research Program Operations: You will be a key part of the operations behind our research programs, managing program and participant logistics and scheduling, working with product group and research stakeholders, coordinating customer communications, tracking the impact of our work, managing compliance and privacy and helping to launch new research programs.
• Strategic Customer Relationship Management In this role you will also help us manage and engage a selection of our 100 Compass customers, ensuring they fully participate in our research programs.
• As on-point customer relationship managers for Compass, our role is to drive a mutually beneficial product development relationship with customers in the Compass program. This entails ensuring the customers meet program obligations for engaging in our research activities, working with their Microsoft account teams, and navigating the complexity of when they disengage.
• Excellent project management skills. This is to help us manage our AIX00 Copilot Preview and Compass broadly. Grasp of and attention to detail (and agile execution) is critical.
• You must have experience working with external customers and managing complex relationships.
• Thriving and collaborating positively in an intense program: The development pace of Copilot is fast and the opportunity and demands on our team are equally intense. If you can deliver results and be a nurturing teammate then we want to talk to you.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level