Research Consultant

Computershare • Jersey City, NJ

8d • Hybrid

About The Position

In this position, you’ll be based in the Wanchai office for a minimum of three
days a week, with the flexibility to work from home for some of your working
week. Find out more about our flexible work culture at computershare.com/flex.
[https://www.computershare.com/corporate/about-us/join-our-team/news/were-committed-to-flexibility]

The Ownership Intelligence division of Georgeson (Welcome to Georgeson
[https://www.georgeson.com/us]) is seeking a Research Consultant covering
Ownership Intelligence and Client Services with a background or equivalent
experience in shareholder services, market/ownership intelligence, or investor
relations. 

This role involves understanding client needs, managing their expectations,
building long-term relationship, as well as contributing to the growth of sales
revenue through strategic upselling of services.  This is a fantastic
opportunity for someone who enjoys market research, account management and
client servicing.

Establish and maintain effective communication with clients. Serve as the
primary point of contact for client inquiries, issues, and escalations, ensuring
timely and effective resolution. Strong problem-solving abilities and proactive
approach to addressing client needs. Ability to identify new business
opportunities within existing client accounts, provide input into the
development of Strategic plans and initiatives aimed at improving client
satisfaction and retention.

You are a university graduate with a background in shareholder services,
ownership intelligence or investor relations. You will have expertise in
managing client relationships, analyzing ownership data, and maintaining good
relationship with the broker/custodian community. This experience should
demonstrate the ability to provide insights that support business strategy and
product enhancement.

Requirements

• Expert ability to quickly analyze situations, demonstrate mental agility and demonstrate sound judgement. You will be well-organized and able to prioritize and manage workload demands, as well as being adaptable and capable to take on a variety of tasks
• Have a solution-oriented mindset focused on delivering results, be self-driven and proactive in assuming responsibilities
• Proven ability to lead and provide guidance to junior team members and supporting global team members
• Have strong interpersonal and communication skills that facilitate open working relationships with staff at all levels in the business. Establish and maintain effective communication with clients, serving as the primary point of contact for client inquiries, issues, and escalations, ensuring timely and effective resolution
• The ability to effectively communicate clearly in both written and verbal format in English

Responsibilities

• Demonstrate ability to conduct in-depth analysis of the company’s shareholder structure, identifying key investors, and integrating the information in a comprehensive report
• Experience in maintaining good relationships with the brokers, custodians, and institution community. Keep contact information updated and obtain disclosure information promptly
• Strong collaborative skills to work effectively with cross-functional teams within the organization, fostering teamwork and information sharing
• Excellent communication and presentation skills to deliver ownership intelligence findings to clients in a clear and engaging manner
• Proactive in staying up to date with current industry news, IR trends, and market developments
• Willingness to actively participate in ad-hoc or special projects as assigned

Benefits

• Flexible work to help you find the best balance between work and lifestyle.
• Health and wellbeing rewards that can be tailored to support you and your family.
• Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
• Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees