Research Center of Excellence Director

Vizient • Chicago, IL

1d

About The Position

When you’re the best, we’re the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future. Summary: In this role, you will lead the enterprise research strategy by establishing and scaling a Research Center of Excellence that drives consistent, high-quality insights across the organization. You will define research standards, implement governance frameworks, and enable teams with tools, training, and advisory support to elevate research capabilities. You will partner with cross-functional leaders to ensure research is actionable, accessible, and aligned to business priorities, ultimately enabling confident, insight-driven decision-making that delivers measurable impact.

Requirements

• Relevant degree preferred.
• 7 or more years of relevant experience required.
• Deep expertise in qualitative and quantitative research methodologies.
• Advanced experience with Qualtrics, including platform administration and enterprise enablement.
• Strong ability to translate data into actionable insights and executive-level storytelling.
• Experience establishing research standards within a matrixed organization.
• Strong communication, facilitation, and stakeholder engagement skills.
• Willingness to travel.

Nice To Haves

• Experience in healthcare or B2B professional services environments preferred.
• Knowledge of B2B buyer behavior and client experience frameworks.

Responsibilities

• Lead the development and execution of the enterprise Research Center of Excellence strategy.
• Establish research standards, methodologies, and best practices to ensure consistency and rigor.
• Oversee an enterprise-wide portfolio of research initiatives, determining appropriate execution models based on complexity and risk.
• Advise stakeholders on research design, methodologies, tools, and resourcing to ensure meaningful outcomes.
• Implement governance frameworks and quality assurance processes to uphold research standards.
• Build and maintain scalable research toolkits, templates, and self-service resources.
• Deliver training programs, workshops, and coaching to strengthen organizational research capabilities.
• Pilot and evaluate new tools, technologies, and AI applications to enhance research efficiency and accessibility.
• Govern enterprise research efforts to reduce duplication and improve cross-functional coordination.
• Provide strategic oversight of key research programs to ensure alignment with enterprise priorities.
• Manage relationships with external vendors to ensure performance, quality, and continuous improvement.
• Establish and enforce service level agreements and governance protocols with internal and external partners.
• Partner with stakeholders to deliver timely, actionable insights through dashboards, reporting, and executive summaries.
• Translate complex research findings into clear, compelling narratives for executive audiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed