Research Assistant

MagnaCare•Las Vegas, NV

About The Position

At MagnaCare LLC, our people are committed to the improvement of how healthcare is accessed and delivered. When you join our team, you’ll become part of a diverse and welcoming culture focused on encouragement, respect, and increasing diversity, inclusion, and a sense of belonging at every level. Here, you’ll be encouraged to bring your authentic self to work with all your unique abilities. For more than 30 years, MagnaCare LLC has been a trusted partner in delivering flexible, customized solutions for self-insured organizations. As a national third-party administrator (TPA), we combine proprietary technology, network expertise, and a deep understanding of labor to help our clients achieve their goals while supporting the people they serve. Our focus on labor means we work closely with funds, Taft-Hartley Trusts, and other self-insured groups to deliver tailored solutions that go beyond the basics. From health plan administration and eligibility management to contribution accounting, we provide the tools and support organizations need to succeed. With specialized offerings such as flexible network administration, direct contracting, in-house medical and care management, and workers’ compensation programs, we create benefit plans that address unique needs with precision.

Responsibilities

Mail Handling
Receive, sort, and distribute incoming mail and packages to appropriate people/department.
Manage outgoing mail, including running items through postage machines and ensuring proper delivery.
Handle Dropbox mail at reception and deliver to designated departments.
Document and process return mail and coordinate with courier services as needed.
Check Processing
Log incoming checks and maintain accurate records in Excel or internal systems.
Oversee check printing, posting, and distribution processes.
Ensure checks for the fund are securely stored in a locked cabinet and coordinate handoff with designated staff (e.g., Alicia Hernandez).
Track and communicate check pickups, ensuring numbers match and proper notification is sent.
Scanning and Indexing
Batch scan documents, index them into internal systems (e.g., Salesforce), and ensure proper electronic filing.
Print and scan faxes and other documents for customer service and claims processing.
Customer Service Support
Process and scan authorization forms and other customer service documents.
Update member, provider, and employer information in internal systems.
Create and maintain Excel reports for disability checks and other reporting needs.
Process Documentation and Compliance
Follow documented procedures for mail and check handling, ensuring compliance with security and confidentiality requirements.
Stay updated on process changes and participate in ongoing documentation reviews and updates.
Training and Cross-Coverage
Participate in training to understand all departmental forms, procedures, and requirements.
Serve as a backup for other research assistants or service representatives as needed to maintain workflow continuity during absences.
Other Administrative Tasks
Assist with change of address requests and perform other administrative duties as assigned.
Support the development and refinement of process documentation by providing feedback and suggestions.