Research Application Support Analyst

Dartmouth-Hitchcock Health•Lebanon, NH

20d

About The Position

Supports technical aspects of implementing, maintaining, and evaluating the Huron Research Suite (HRS) Research Applications within the Office of Research Operations (ORO). This role is responsible for providing application support, resolving issues, offering end-user support, and conducting data analysis to ensure data quality. The Application Systems Analyst will support all efforts and facilitate cross-functional collaboration of the HRS Research Applications within the Research Operations portfolio

Requirements

Bachelor’s degree with 3 years of system support experience, or the equivalent.
Must have strong computer skills.
Excellent written and verbal interpersonal communication skills required.
Must have an analytical approach to problem solving and needs definition.
Must be self-directed, flexible, and have excellent organizational skills.

Nice To Haves

SQL skills preferred.
Prior experience with clinical research administration systems preferred.
Remote work experience preferred, but not required.

Responsibilities

Serves as part of a team to act as the system administrator/point of contact in support of the management and administration of the Huron Research Suite (HRS) modules (eIRB, Grants), and other research administration systems, as needed.
Monitor and support integrations between the Huron HRS, including setting up and maintaining application data exchange.
Participate in system upgrades and modifications, including identifying requirements, configuration, testing, and deployment.
Develops, modifies, and tests user roles, designs access rights, and configures applications for use by users.
Oversees administrative aspects of the applications, such as adding new user roles, new data sets, etc.
Provides support and is the technical resource for complex issues escalated to teammates and/or product vendor(s).
Coordinates with the application vendors on system configuration and support questions.
Collaborates with ORO offices to develop and manage reports and participate in integrations as needed for new or updated applications.
Maintains administrative tracking documentation (change log/test plans/training and end-user support document inventory).
Examines complex data to optimize the efficiency and quality of collected data and resolves data quality problems.
Reviews reporting requests and analyzes the business requirements to determine custom report development.
May design custom reports to end-user specifications (after committee approval) by utilizing SQL and/or other back-end database report-writing tools.
Collaborates with external and internal stakeholders on the organization’s application and reporting requirements for research administration while eyeing continuous process improvement, efficiency, and optimization.
Collaborates with cross-functional teams to improve institutional workflows and provide system support.
Hosts routine meetings with the vendor’s support team(s) as needed.
Assists the ORO offices with reviewing all training and education materials for final review before release.
Lead or facilitate training for end users, including revising vendor training and other outreach materials.
Performs other duties as required or assigned.