Research Analyst - DC/MD/VA
About The Position
WMATA is undergoing a multi-year Strategic Transformation to deliver safer, more reliable, and customer-focused transit across the Washington DC, Maryland, and Northern Virginia region. Guided by the “Your Metro, The Way Forward” Strategic Transformation Plan, WMATA is aligning its operations, technology, organizational structure, and capital investments to meet evolving customer needs, improve efficiency, and strengthen regional mobility. This transformation addresses changes in ridership patterns, growing customer expectations, new transportation competitors, and budget challenges intensified by the Covid-19 pandemic. The initiative enhances cross-department collaboration, modernizes processes, and supports long-term sustainability and trusted service for the communities we serve.
Requirements
- Bachelor’s Degree in Business, Accounting, Finance or a related field
- Two (2) years of experience in market research and/or analysis, translating research concepts into strategic directions, working with qualitative research and experience analyzing quantitative datasets
Responsibilities
- Formulates research/analysis plans and acquires internal client sign-off
- Designs and/or assists in the development of questionnaires and moderator guides to ensure the necessary data is captured
- Conducts in- depth data analyses using traditional and advanced methods
- Authors reports containing actionable recommendations
- Makes presentations and answers questions regarding findings
- Oversees contractor work and ensuring the highest quality of contractor deliverables
- Monitors industry statistics and follow trends in trade literature
- Assists in measuring and assessing customer and employee satisfaction
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
