Representative Vip Services

Kansas Star Casino•Mulvane, KS

1d•Onsite

About The Position

The Representative Vip Services role is responsible for providing VIP service and amenities to premium players. This includes supporting property and department marketing initiatives through guest service and telemarketing. Key duties involve greeting guests, managing hotel reservations using a computer system, accessing computerized slot & pit tracking systems, and maintaining proper phone etiquette. The representative will also assist marketing departments with special events, tournaments, and distributing VIP gifts. Additional tasks include operating office machines, preparing and maintaining the VIP Lounge (making coffee, stocking refrigerators, monitoring food/beverage), managing amenity and office supplies inventory, inputting data into spreadsheets, handling money accurately, and possessing knowledge of hotel policies and systems.

Requirements

Proficient in basic computer skills.
Multitasking skills.
Self-starter skills.
Strong communication skills.
Great attention to details.
Minimum age requirements 18.
High School diploma or equivalence.

Nice To Haves

Customer service experience.
Auditing experience.

Responsibilities

Provide VIP service and amenities to premium players.
Support property and department marketing initiatives through guest service, telemarketing, and other tasks as directed.
Greet guests and provide information to preferred customers at the hotel or VIP Services desk.
Operate hotel reservation computer system to check guests in and out of hotel and accept payment.
Access computerized slot & pit tracking system as directed by casino marketing or other authorized management.
Follow proper phone etiquette and communicate effectively with hotel services and other staff.
Assist marketing departments with special events, tournaments, distributing VIP gifts, hosting special events and tournament parties.
Operate fax & copier machines for preferred customers.
Type accurately on a computer with a minimum speed of 30 wpm.
Prepare VIP Lounge: Make coffee, stock refrigerator, monitor lounge food and beverage and notify kitchen when replenishment is needed, unlock doors and drawers, keep work areas neat and clean.
Maintain inventory of amenity and office supplies.
Input information into spreadsheets or cut comps as directed.
Possess ability to add, subtract, and audit accounts using a 10-key adding machine.
Handle money accurately following established procedures.
Possess knowledge of rates, room types, room availability, instructions for the day or week, hotel policies and procedures, and Sargent Key system.
Assist with telemarketing as directed by management.