VIP Services Agent

CAHUILLAAnza, CA
Onsite

About The Position

As a Casino VIP Agent, you will work closely with Casino Hosts to provide unconventional service in a dynamic atmosphere where guests will see and be seen. You're thoughtful, engaging personality will empower guests to create experiences worth repeating in our enchanting playground.

Requirements

  • Must have at least six months of call center, administrative, or similar experience
  • Must have strong attention to detail
  • Must be an analytical thinker with strong problem solving and organizational skills
  • Must be a team player who is also able to work well independently
  • Must have excellent customer service skills
  • Must be an excellent communicator with strong written, presentation, and interpersonal skills
  • Must be flexible to work varied shifts
  • Must have a high school diploma or equivalent
  • Must be at least 18 years of age

Nice To Haves

  • Working knowledge of Synkros - Patron Management System is preferred
  • Previous work experience within a Casino/VIP Services department is preferred

Responsibilities

  • Ability to evaluate play and hotel spend through Synkros software and render comping decisions
  • Provides support to Host Assistance & VIP Suites
  • Builds relationships with players of $150 to $300 ADT that are assigned
  • Responds to guest requests for reservations
  • Maintains a working knowledge of room availability, qualifying criteria, room rates, and room types
  • Provides guests with knowledge of package plans, special features, and information on all hotel outlets, hours of operation, and various local attractions
  • Ensures guest complimentaries are in accordance with the casino guidelines
  • Facilitates guest callbacks
  • Responds to guests' requests, complaints, or inquiries courteously and promptly
  • Maintains accurate departmental records and reports
  • Maintains guest confidentiality
  • Completes requests for all restaurant, show, golf, transportation, or any other request from Casino Marketing
  • Provides written communications for various player development activities associated with assigned customers or prospective customers
  • Provides promotional materials and/or explanation of services available, upon request
  • Utilizes Synkros for guest service to include making Club Elevate Cards, checking Card status at guests’ request, issuing comps, or updating guest account information as appropriate
  • Acts as liaison between Player Development and other areas (e.g. Hotel Front Desk, Marketing, Table Games, Food & Beverage) to provide the highest levels of customer service
  • Ensures amenities and services are available to guests according to standards
  • Facilitates dinner arrangements and reservations
  • Communicates deficiencies to appropriate persons/departments in a timely manner
  • Answers telephones according to department standards to ensure guest requests are handled promptly
  • Performs miscellaneous duties as assigned
  • In cooperation with Casino Hosts, provides service to VIP guests in a prompt, professional manner
  • Completes paperwork as assigned including data entry and daily logs
  • Assists with marketing promotions and other marketing events and activities as assigned

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume

What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

High school or GED

Number of Employees

11-50 employees

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service