Representative, Sales Service - Inbound

Rise Broadband•Irving, TX

About The Position

We are looking for Sales professionals in the Dallas metro area to join our team. Successful candidates must be able to thrive in an environment that is fast paced and constantly changing. You must be an individual who is driven to maximize residential inbound sales inquiries into sales by demonstrating a good understanding of our services, evaluating customer needs and recommending the appropriate products and upgrades to ensure growth and retention of our customer base. This role is commission eligible.

Requirements

Call center experience preferred
Must possess exemplary verbal, written and interpersonal communication skills
Strong negotiation skills and a track record of telecommunication products is a plus
Outstanding telephone and customer service etiquette
Ability to work independently and be self-motivated
Strong computer skills
Ability to navigate through several applications simultaneously
Knowledge of CSG & Sugar CRM a plus
Keyboard and/or typing skills

Nice To Haves

Call center experience
Strong negotiation skills and a track record of telecommunication products
Knowledge of CSG & Sugar CRM

Responsibilities

Provide customers with product and service information
Build and maintain rapport with customers
Be positive, confident, reliable, friendly and engaged during all calls
Identify customer needs and resolve problems
Provide product sales opportunities and promotions
Capture data, enter clearly and accurately
Use customer service skills to appropriately satisfy and win customers
Utilize tools to check service availability; improve the rate of successful installation
Set appropriate expectations regarding installation and service; reschedule installation appointments as needed
Perform initial and periodic follow-up with customers to ensure satisfaction
Other duties as assigned