Representative, Sales Service - Inbound

Rise Broadband•Irving, TX

About The Position

We are looking for Sales professionals in the Dallas metro area to join our team. Successful candidates must be able to thrive in an environment that is fast paced and constantly changing. You must be an individual who is driven to maximize residential inbound sales inquiries into sales by demonstrating a good understanding of our services, evaluating customer needs and recommending the appropriate products and upgrades to ensure growth and retention of our customer base.

Requirements

Call center experience preferred
Must possess exemplary verbal, written and interpersonal communication skills
Strong negotiation skills and a track record of telecommunication products is a plus
Outstanding telephone and customer service etiquette
Ability to work independently and be self-motivated
Strong computer skills
Ability to navigate through several applications simultaneously
Knowledge of CSG & Sugar CRM a plus
Keyboard and/or typing skills 30 wpm minimum
Available to work some nights, weekends, and holidays required
A dedicated and quiet workspace free from distractions
A desktop or laptop computer with Windows 10 or newer and a minimum 1GHz processor and 1GB of RAM (or higher). NOTE: We do not allow Chromebooks, Surface Pros, or iPads.
2 monitors for desktops and laptops
A camera/web camera
Reliable internet connection with minimum speeds of 5–10 Mbps upload and 15 Mbps download, with access to a hardwired (Ethernet) connection rather than Wi-Fi, based on the systems we use.
A mouse (if using a laptop) | Or a mouse & keyboard (if using a desktop)
Headphones or a headset (will be provided upon request)

Responsibilities

Provide customers with product and service information
Build and maintain rapport with customers
Be positive, confident, reliable, friendly and engaged during all calls
Identify customer needs and resolve problems to inquiries regarding Billing and Sales
Provide product sales opportunities and promotions
Capture data, enter clearly and accurately
Recognize, document and alert the supervisor of trends in customer calls
Use customer service skills to appropriately satisfy and retain customers
Utilize tools to check service availability; improve the rate of successful installation
Set appropriate expectations regarding installation and service; reschedule installation appointments as needed
Perform initial and periodic follow-up with customers to ensure satisfaction
Other duties as assigned