Representative, Member & Viewer Relations

WNET•New York, NY

6d•$40,000 - $45,000•Hybrid

About The Position

The WNET Group seeks a customer service-oriented individual to join its team of customer service Representatives in the Member & Viewer Relations department. The Member & Viewer Relations Representative will help manage an increasing volume of support inquiries about Sustaining Membership and our Member Video on Demand service, Passport. The Representative will be a key contact for our members and viewers, expected to provide exemplary customer service through incoming calls, email and mail, maintaining relationships and resolving issues to retain members.

Requirements

At least one year of experience in customer service, required
Excellent written and verbal communication skills
Strong attention to detail
A collaborative, team-oriented approach

Nice To Haves

Experience in nonprofits
Working with Salesforce or other CRM
Familiarity with video streaming devices and services

Responsibilities

Assist members in activating and navigating our Member Video on Demand service, Passport
Address customer concerns, repair relationships as needed
Identify issues that require escalation
Cultivate donations through conversations with viewers
Research information in customer database
Perform data entry tasks to maintain customer database
Additional relevant duties, as assigned