Representative-Mail Operations

American Express•Phoenix, AZ

5d•$20 - $36•Hybrid

About The Position

AMEX Assurance Co. (AAC) provides insurance protection for AMEX Card Members through implicit card benefits, and fee/add-on insurance products to both Card Members and non-Card Members. Join a team where you can support being there for our customer’s when they need us and fulfilling our brand promise. This is a support role residing in the Claim and Servicing Operations department of AAC located in Phoenix, AZ whose primary responsibilities include servicing policies, and facilitating mailroom responsibilities, including but not limited to sorting, prepping, and scanning of incoming/outgoing mail. This role will support both proprietary and vendor partner operations. The successful candidate will have impeccable attention to detail, with the ability to follow policy language, complex procedures, and pivot in a fast-paced and agile environment with a high degree of quality and accuracy. Hours of operations 6am-5pm MST Monday-Friday (8 hour shift will be assigned once onboarded) This position is based in Phoenix, AZ, hybrid and 3 days in office is required

Requirements

Minimum 1 year mail industry experience required
Review, research, and take appropriate action with Disputes, Cancellations, Undeliverable Mail, Enrollments, refunding Card Member accounts
Outbound calling required as needed to fulfill core job responsibilities
Use good judgement to deliver outstanding service for our customers
Ability to multitask, utilize multiple systems, and balance/prioritize tasks
Ability to work independently and be a self-starter in a production-based environment
Ability to identify and suggest process improvements to leadership
Ability to succeed with Inventory performance measurements, expectations, and KPI's.
Ability to lift up to 20 pounds
Ability stand and walk for long period of times
Experience with common PC software including Microsoft Office (Excel, Word) and internet browsers - Typing-by-touch skills
A passion for, and experience in, the delivery of premium customer service
Proven ability to handle multiple priorities, work in a fast-paced environment and make decisions quickly.
Demonstrated superior communication/interpersonal skills.
Effective mediator
Creative and dynamic thinker
Proven ability to drive improvements in team performance

Nice To Haves

Insurance Industry experience

Responsibilities

Servicing policies
Facilitating mailroom responsibilities, including but not limited to sorting, prepping, and scanning of incoming/outgoing mail

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities