Representative - Inside Sales

Wesco • Charlotte, NC

19h • Onsite

About The Position

As a Representative - Inside Sales, you will interact with existing customers to increase sales of the Company's products and/or services. Your role involves obtaining, creating, and up-selling orders, with a focus on creating customer satisfaction and adding value to their buying experience. You will utilize proactive selling techniques to expand the current book of accounts or acquire new business. Collaboration with outside sales is essential to ensure that sales goals are met.

Requirements

• High School Degree or Equivalent required
• Requires knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however fully competent and productive professional contributor (2-4 years)
• Familiar with Microsoft Office, and ability to perform basic computer skills
• Ability to perform multiple tasks simultaneously
• Working in team environment
• Communicate clearly, both verbally and in written form
• Attention to detail
• Ability to prospect and market concepts to existing and potentially new accounts
• Take action and solve a range of problems that may be difficult but are not typically complex
• Identify and define problems and possible solutions independently; chooses among existing solutions
• Ability to work independently with general supervision
• Ability to travel 0% - 25%

Nice To Haves

• Bachelors’ degree preferred

Responsibilities

• Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
• Increases orders by suggesting related items, explaining features, and checks customer’s buying history.
• Owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
• Identifies ways for continuous improvement of processes.
• Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for loss of order.
• Reviews open customer order reports and takes action on open items, including those items that may be at risk in meeting customer’s promised delivery date.
• Maintains distribution system backorder report, associated customer expediting report and notices, and customer notification.
• Reports industry trends, competitive pricing and customer feedback to management.

Benefits

• Opportunity to earn commission in addition to base salary, with earnings tied to your individual sales performance.
• Participation in a bonus or sales incentive plan
• Commission structure that provides additional compensation based on sales results
• Paid time off
• Medical coverage
• Dental coverage
• Vision coverage
• Retirement savings plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees