Representative, Customer Service

Liberty

27d

About The Position

Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, reliable, and cost-effective energy and water solutions through our portfolio of utility investments to over one million customer connections, largely in the United States and Canada. At Algonquin, our vision is to be the most trusted utility service provider in North America – a premium regulated utility, known for our customer focus, commitment to sustainability, and strong community partnerships. Our employees are at the heart of that vision. We believe that when people are empowered to learn, grow, and contribute their ideas, we can achieve remarkable results together. We are building a culture that values integrity, inclusivity, and innovation. By joining Algonquin, you’ll be part of a team that is shaping the future of energy and water, while creating long-term value for our customers, communities, employees, and shareholders.PurposeAre you ready to be the face of Liberty and provide outstanding service to our customers? As a Customer Service Representative, you’ll play a key role in delivering exceptional customer support by handling high-volume inbound calls, resolving inquiries, processing payments, and addressing service requests. If you thrive in a fast-paced call center environment, enjoy problem-solving, and are passionate about creating positive customer experiences, we want to hear from you! Join our team and contribute to our mission of sustaining energy and water for life. As the successful candidate Our Mission We provide safe, secure, reliable, cost-effective and sustainable energy and water solutions. Our mission is how we create value as an organization—it is what drives us every day to fulfill our purpose. Our Vision We better the lives of our customers and communities. Our vision is what we see as possible. It's where we aspire to be, what we want to achieve and how we'll make an impact. It guides and keeps us on the right path as we work towards fulfilling our purposes. Our Guiding Principles Customer Centric Integrity Entrepreneurial Teamwork Owner mindset Outcome focused Continuous learning

Requirements

High school diploma or equivalent required
3+ years of experience in a call center or high-volume customer service environment
Bilingual in English/Spanish required
Ability to manage a large volume of calls with professionalism, patience, and efficiency
Strong communication skills, both verbal and written, to interact effectively with a diverse customer base
Valid state driver's license

Nice To Haves

Previous cash handling experience is a plus
Empathy, problem-solving skills, and a positive attitude to help create an exceptional customer service experience

Responsibilities

Manage high-volume inbound calls, efficiently addressing customer inquiries and resolving concerns related to billing, service requests, and account issues
Process payments, credit card transactions, and applications for new utility service, ensuring accuracy and timeliness
Generate and manage service orders, providing customers with updates on service requests
Maintain accurate records of customer interactions and transactions, ensuring a high level of attention to detail
Handle routine cash drawer management and balance transactions at the end of each day
Perform other responsibilities as requested by leadership to support overall team objectives