REPRESENTATIVE CUSTOMER SERVICE

Cemex•Jupiter, FL

28d

About The Position

We’re looking for a responsible and skilled Customer Service Representative to join our team. This role is a pivotal team member with a comprehensive understanding of our service offers. They are the first point of contact for our customers, ensuring a seamless service experience.

Requirements

High School Diploma.
3 years of experience in a customer service or client-facing role. Proven track record of meetings and exceeding service standards.
Proficient in the use of smartphones, digital tools, and app management across both IOS and Android platforms. Advanced skills in MS Office suite.
A proactive approach to problem-solving with strong decision-making skills.
Excellent writing, strong communication and interpersonal skills with attention to details, ability to handle multiple tasks and prioritize effectively.
Wearing protective equipment and adhering to safety protocols is a must.
Expect frequent walking, sitting, lifting (up to 50 pounds), pushing, pulling, and climbing as part of your daily routine.

Nice To Haves

1-3 years experience in dispatching in a similar industry
Bilingual (desirable).

Responsibilities

Customer Service: Efficiently process customer orders and credit card transactions through our centralized call system. Manage a high volume of calls with a focus on service excellence.
Collaboration: Collaborate with quality control, sales, and production teams to guarantee timely delivery and service of products.
Support: Address customer inquiries, providing accurate information and solutions.
Process overview: Willingness to spend time observing the production process at facilities or jobsite to get product knowledge.