Representive Customer Service

Sibelco Group•Houston, PA

41d•Onsite

About The Position

Representive Customer Service Location: Houston HQ Office At Sibelco, we advance life through materials. For over 150 years, we’ve been a trusted leader in sourcing, transforming, and distributing specialty industrial minerals. Our work powers progress across industries as diverse as glass, ceramics, construction, coatings, polymers, and water purification. Beyond our materials, we’re proud of our commitment to sustainability, innovation, and empowering people from all walks of life to thrive and make a meaningful impact. Are We the Perfect Match? At Sibelco, we believe building a successful career is a two-way journey. We’re looking for individuals who share our values and vision, just as much as you’re seeking a company that aligns with your aspirations. Together, we can shape the future. Do you thrive on solving problems, keeping things organized, and making customers smile? If yes, then this role is for you! Join us as a Customer Services Representative and become the go-to person who keeps everything running smoothly—from orders to logistics and beyond. Your Impact in This Role As a Customer Services Representative your responsibilities will include but are not limited to:

Requirements

Education: Bachelor’s degree in Logistics, Business Administration, Transportation, or related field OR 2+ years of experience in customer service or logistics in an international environment.
Skills & Competencies: Strong organizational and time management skills.
Excellent communication and problem-solving abilities.
Proficiency in ERP systems (SAP preferred), Salesforce, BI, CPM
Languages: Proficient in English and Spanish preferable

Responsibilities

Act as the first point of contact for customers, resolving commercial, technical, and operational issues.
Manage customer onboarding according to company processes.
Handle order and contract management, including order entry, amendments, billing, and price revisions.
Provide commercial support by preparing offers, sending samples, and handling inquiries.
Administer accurate data in ERP systems and maintain shipment files for audit purposes.
Coordinate logistics activities, including transport planning, customs documentation, and complaint resolution.
Manage export processes, track shipments, and liaise with customs agents for overseas deliveries.