Representative Customer Service
About The Position
AT&S is a leading global manufacturer of high-end IC substrates and printed circuit boards. AT&S develops and produces leading-edge interconnect technologies for key digital industries: mobile devices, automotive & aerospace, industrial, medical and high-performance computing for AI applications. With production sites in Austria (Leoben, Fehring), China (Shanghai, Chongqing), Malaysia (Kulim), India (Nanjangud) and a European competence center for R&D and IC substrate production in Leoben, we offer excellent career opportunities for creators, innovators and enablers with the drive to make a difference. To enhance our successful Customer Service & Success Team in San José (CA), we are looking for a passionate Representative Customer Service In this role, you serve as the primary point of contact for your assigned customers, overseeing the full Lead‑to‑Order (L2O) process and managing all commercial requests in accordance with AT&S guidelines.
Requirements
- College degree or equivalent professional experience.
- At least 3 years in customer service, commercial operations, or sales support, ideally in a B2B or manufacturing environment.
- Working knowledge of SAP (especially SD and CRM) and familiarity with customer platforms such as JIRA or ARIBA.
- Strong analytical skills with proficiency in Excel and Power BI.
- Excellent communication and organizational abilities, a proactive customer‑focused mindset, and fluency in English; additional languages are an advantage.
Nice To Haves
- additional languages
Responsibilities
- Manage and grow a portfolio of small‑business customers, overseeing the full Lead‑to‑Order (L2O) and Order‑to‑Cash (O2C) cycle.
- Execute the end‑to‑end L2O process to ensure timely, accurate quotations, orders, and fulfillment.
- Serve as the primary commercial contact, handling pricing, quotations, and customer communication for internal and external stakeholders.
- Coordinate cross‑functionally with Sales, Logistics, Engineering, and other teams to ensure feasibility, data accuracy, and customer satisfaction.
- Maintain SAP master data and external customer platforms (e.g., JIRA, ARIBA) while supporting commercial activities such as price reviews, credit checks, KPI tracking, and continuous improvement initiatives.
Benefits
- Personal and professional growth opportunities in a multinational, dynamic growth company.
- Chance to actively contribute to AT&S' success in terms of quality and to shape our relationship level.
- Opportunity to deal with a variety of global customers and a multicultural team.
- Attractive and competitive compensation package.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
