Representative, Customer Sales Support - Inside

Pilot Company•Knoxville, TN

About The Position

The purpose of this job is to develop and provide focus on customer relationships and administrative support of inside sales activities for fleet sizes less than 60.

Requirements

High school diploma or equivalent certificate required
Minimum 1 year of corporate customer support work experience preferred
Bilingual in Spanish
Intermediate Microsoft Office skills
Ability to gain knowledge of fuel and trucking industry
Ability to gain knowledge of company products and offerings
Strong written and verbal communication skills; professional demeanor when communicating in person, by email or phone
Ability to prioritize, multitask and manage multiple projects successfully in a fast-paced and dynamic environment
Strong organizational skills with attention to detail
Ability to communicate and interact effectively with different levels of the organization to negotiate, problem-solve, and complete projects.
Ability to quickly learn new technology and use technology in all areas related to the role
Self-motivated with the ability to work both independently and within teams in order to establish and meet deadlines, goals, and objectives
Excellent customer service skills with the ability to influence others and solve problems

Nice To Haves

Experience with a CRM (preferred Salesforce), PRS leads and other company software preferred

Responsibilities

Provide support for accounts with the inside sales team that are with a fleet size of less than 60; perform administrative duties on accounts to include managing customer reporting and paperwork
Plan customer phone calls by defining the objective and preparing questions to move customer towards the sales objective
Assist the credit department to prepare for and resolve customer issues
Develop a strong internal network and leverage cross-functional capabilities to effectively respond to customer needs.
Collaborate with sales team to identify business opportunities
Assist customers via phone and email with account support such as mobile fueling, International Fuel Tax Association tax reports, online portal, statement retrieval, and card issues
Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
Ensure all activities are in compliance with rules, regulations, policies, and procedures
Complete other duties as assigned