Representative Customer Receivables

Xcel Energy•Roseville, MN

3d•$21 - $29

About The Position

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for. Position Summary Perform activities ensuring accurate and timely posting of customer payments. Process payment exceptions associated with various payment alternatives including direct debits, electronic funds transfer, credit cards, on-line electronic payments, and pay stations. Communicate and support payment processing procedures and policies as central point of contact for third party payment service vendors and internal business areas. Accurately process all types of optional payment program applications.

Requirements

High school diploma or equivalent, post high school education desirable.
Two or more years of experience working in a customer service, accounting, rates or related field.
Experience using Microsoft Suite products (Word & Excel).
Working knowledge of basic accounting and billing practices and procedures.
Good oral and written communication skills.
Must be self-motivated, flexible to work on many different tasks, and able to work in a team environment.

Responsibilities

Accountable for the functional activities associated with customer receivables including payment posting, pending work queues, process tracking jobs, call center referrals, returned item processing, payment problem investigations, payment transfers and allocations, credit and collection interfaces, bank deposit preparation, quality assurance of payment information, and other miscellaneous account maintenance.
Act as central point of contact for third party payment services and optional payment program vendor partnerships involving payment alternatives such as direct debits, electronic funds transfer, credit cards, on-line electronic payments, and pay stations.
Provide review, analysis and resolution of unpostable and returned items and system performance and payment file transmission issues.
Initiate action with internal and external sources for appropriate research and investigations.
Make appropriate and accurate account adjustments and contacts.
Maintain accurate issue resolution records.
Set up customers on optional payment programs.
Analyze, update and maintain customer accounts.
Issue correspondence and/or contact customers to verify information when necessary.
Provide quality assurance review of payment exceptions.
Maintain accurate reports and tracking mechanisms.
Prepare daily cash reports and perform required reconciliation procedures.

Benefits

Spot On Bonus
Medical/Pharmacy Plan
Dental
Vision
Life Insurance
Dependent Care Reimbursement Account
Health Care Reimbursement Account
Health Savings Account (HSA) (if enrolled in eligible health plan)
Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
Transportation Reimbursement Account
Short-term disability (STD)
Long-term disability (LTD)
Employee Assistance Program (EAP)
Fitness Center Reimbursement (if enrolled in eligible health plan)
Tuition reimbursement
Transit programs
Employee recognition program
Pension
401(k) plan
Paid time off (PTO)
Holidays
Volunteer Paid Time Off (VPTO)
Parental Leave Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.