Premium Receivables Representative II

Society Insurance Company • Fond du Lac, WI

5h • Hybrid

About The Position

Society Insurance is seeking an experienced Premium Receivables Representative II to join our team!

Provides customer-focused support by handling inbound and outbound phone calls from insureds and agents, responding to inquiries through a Billing Inbox, and assisting customers via online chat to ensure timely and accurate resolution of billing needs.
Processes payments from policyholders and agents.
Balances daily cash from various sources.
Processes and oversees daily invoices and notices for mailing and analyzes payment discrepancies and account inquiries.
Analyzes financial data and resolves discrepancies.

Requirements

• High school diploma or equivalent with at least 2 years of related customer service, finance, accounting, or insurance experience.
• Excellent customer service skills.
• Strong analytical skills.
• Knowledge in Microsoft Office Products (i.e. Word, Excel, Outlook).
• Ability to operate in a team environment.

Nice To Haves

• You have excellent customer service skills.
• You’re analytical and like getting to the root of problems.
• You are well organized and can manage multiple responsibilities at the same time.
• You remain calm under pressure.
• You place an emphasis on creating customer loyalty.

Responsibilities

• Provides customer-focused support by handling inbound and outbound phone calls from insureds and agents, responding to inquiries through a Billing Inbox, and assisting customers via online chat to ensure timely and accurate resolution of billing needs.
• Processes payments from policyholders and agents.
• Balances daily cash from various sources.
• Processes and oversees daily invoices and notices for mailing and analyzes payment discrepancies and account inquiries.
• Analyzes financial data and resolves discrepancies.

Benefits

• Comprehensive Benefits Package: Salary with bonus plan; health, dental, life, and vision insurance
• Retirement: Traditional or Roth 401(k) Defined Contribution Plan PLUS Profit-Sharing Plan
• Work-Life Balance: Company-paid holidays; flexible scheduling; PTO; telecommuting options
• Education: Career Coaching; company-paid courses; student loan and tuition reimbursement
• Community: Charitable Match; paid volunteer time; team sponsorships
• Wellness: Employee Assistance Program; wellness initiatives/rewards; health coaching; and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED