Representative, Customer Care (Bilingual English/ French))

Element Fleet Management

4d • Remote

About The Position

Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. About the Role We’re looking for a customer focused and adaptable professional to join our team as a Bilingual Customer Care Representative. In this role, you will be the liaison between our company and customers to process claim information in response to inquiries, concerns, and requests about fleet incident/safety services with a focus on providing outstanding customer service.

Requirements

• Proficiency in Microsoft Office Suite (Word, Outlook, Excel) competency
• Must be Bilingual in English and French.
• Ability to learn and navigate new software quickly
• Professional communication with customers via telephone and email
• 1+ years of customer service experience
• Ability to work effectively with others and contribute to team task accomplishments
• Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Ability to work full-time 5 days per week, which will include one weekend day
• Telecommuting requirements include: a quiet dedicated work area, ability to keep all company sensitive documents secure, and access to a high-speed internet connection

Nice To Haves

• Education: College/University degree preferred
• Contact center experience preferred but not needed

Responsibilities

• Provide service to customers via telephone and/or electronically
• Assess caller’s needs, clarify information, research any issue, and provide solutions and/or alternatives
• Handle calls in an efficient manner, minimizing driver/client time to resolve issues
• Strive for first call resolution
• Exhibit applicable empathy during each call ensuring a superior customer experience
• Meet personal/team qualitative and quantitative targets
• Work effectively in a team environment, and when needed provide back-up support for administrative tasks

Benefits

• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees