Bilingual (English & Québec French) - Customer Service Representative

Sunbelt Rentals, Inc.•Fort Mill, SC

3d•$18 - $24

About The Position

Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities! Job Description Summary Due to the markets and customers supported by this position, fluency in both English and Québec French is required. Applicants must be able to read, write, and speak both languages at a professional level. Position Responsibilities: Completes customer orders, sources equipment as needed, places service calls, processes order cancellations and requests equipment pick-ups Serves as the after hours point of contact for deliveries and service requests, resulting in 24/7/365 service to our customers Always displays a positive and enthusiastic attitude with our customers Provides responsive, exemplary customer service to current and potential customers, regardless of the reason for contacting Sunbelt Rentals Continues to develop and grow with the business segments to ensure that the leadership staff is knowledgeable of any and all opportunities that might arise Focusing on departmental improvements, focusing on the future state of all existing processes and procedures Responsible to maintain the established departmental Key Performance Indicators for overall departmental success as well as the success of the individual Other duties as assigned by the Team Leader and/or Manager Requirements: Education & Experience: 0-2 years of customer service experience in either a call center environment or a dedicated customer service department Must possess a professional, friendly attitude and strong telephone handling skills to be able to quickly develop a rapport with customers over the phone Excellent interpersonal, written, and oral communication skills Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment Strong PC systems and typing skills (CRM, email, chat) Must be a strong team player and enjoy supporting others to “get things done” Must display a positive, enthusiastic, helpful and professional attitude all times Working knowledge of Sunbelt’s point of sale system, Wynne or AS400 (preferred) Previous equipment rental or construction industry experience (preferred) Physical Demands: Must be able to bend, squat, crouch and/or reach and lift up to 25 pounds or more, as required by the job. Some Sunbelt jobs may require driving for long periods of time, loading and unloading heavy equipment, performing work in extreme weather conditions including rain, wind or excessive temperatures and/or night and weekend work. All duties must be performed according to Sunbelt’s safety policies and guidelines. Reasonable accommodations may be made to comply with ADA/ADAAA. The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected ground Base Pay Range: $17.75 - 23.72 Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network. Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes: Health, Dental and Vision plans 401(k) Match Volunteer time off Short-term and long-term disability Accident, Life and Travel insurance, as well as flexible spending Tuition Reimbursement Options Employee Assistance Program (EAP) Length of Service Awards You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt’s policies (unless specified in a collective bargaining agreement): 12-25 vacation days depending on years of service 5 sick days 6 holidays 2 half day holidays 2 floating holidays 1 inclusion day 1 volunteer day Gear up for an exciting career! Sunbelt Rentals supports service members. Veterans encouraged to apply. A leader in the equipment rental industry, Sunbelt Rentals is constantly advancing the idea of how a company can best serve its customers, communities and the planet. With over 1,000 locations across North America and an expansive portfolio of products and services, we deliver solutions to support any job. Sunbelt’s extensive fleet exceeds and includes general construction equipment, industrial tools, pumps, power & HVAC, trench shoring, scaffolding, remediation & restoration equipment, and more. At Sunbelt Rentals, we place enormous value on the welfare and commitment of our employees as well as the superior level of service they provide for our customers. All our employees benefit from extensive on-the-job training, which is amongst the best in the industry. Our advancement opportunities are why many of our staff remain with us throughout their careers. Sunbelt Rentals means diversity, teamwork, recognition for exceptional performance, and room to grow! We are proud to offer the following benefits: Medical/Dental/Vision Insurance 401(k) Retirement Plan - US RRS Plan – CAN Paid Parental Leave Paid Holidays and Paid Time Off Tuition Reimbursement And many more Designed to serve distinct customer segments requiring a high level of technical expertise, Sunbelt Rentals offer a highly diversified product mix, as well as trained experts. Climate Control Services Industrial Services Tools & Equipment Oil & Gas Services Power & HVAC Services Pile Driving Services Pump Solutions Scaffold Services Remediation and Restoration

Requirements

0-2 years of customer service experience in either a call center environment or a dedicated customer service department
Must possess a professional, friendly attitude and strong telephone handling skills to be able to quickly develop a rapport with customers over the phone
Excellent interpersonal, written, and oral communication skills
Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
Strong PC systems and typing skills (CRM, email, chat)
Must be a strong team player and enjoy supporting others to “get things done”
Must display a positive, enthusiastic, helpful and professional attitude all times
Must be able to bend, squat, crouch and/or reach and lift up to 25 pounds or more, as required by the job
Due to the markets and customers supported by this position, fluency in both English and Québec French is required. Applicants must be able to read, write, and speak both languages at a professional level.

Nice To Haves

Working knowledge of Sunbelt’s point of sale system, Wynne or AS400 (preferred)
Previous equipment rental or construction industry experience (preferred)

Responsibilities

Completes customer orders, sources equipment as needed, places service calls, processes order cancellations and requests equipment pick-ups
Serves as the after hours point of contact for deliveries and service requests, resulting in 24/7/365 service to our customers
Always displays a positive and enthusiastic attitude with our customers
Provides responsive, exemplary customer service to current and potential customers, regardless of the reason for contacting Sunbelt Rentals
Continues to develop and grow with the business segments to ensure that the leadership staff is knowledgeable of any and all opportunities that might arise
Focusing on departmental improvements, focusing on the future state of all existing processes and procedures
Responsible to maintain the established departmental Key Performance Indicators for overall departmental success as well as the success of the individual
Other duties as assigned by the Team Leader and/or Manager