Representative, Credit Bureau Reporting

Santander • Austin, TX

3d

About The Position

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. If you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: The Representative, Credit Bureau Reporting maintains and updates customer files for the Credit Reporting Agencies in accordance with company policies and procedures, as well as State and Federal laws. The incumbent is responsible for researching and notating customer credit histories, and providing correspondence to customer inquiries as needed. Provides accurate documentation of customer correspondence in account histories and updates to reflect the latest account activity so that information sent to the Credit Reporting Agencies (CRA) complies with all company procedures and State and Federal laws. Manages customer expectations while following company procedures and all applicable State and Federal laws. Analyzes data to accurately determine the correct account status. Utilizes customer service skills and knowledge of credit reporting process to ensure customers inquiries and disputes are resolved correctly and in a timely manner. Researches complex account transactions including payment history, payment extensions and reversals, bankruptcy, SCRA, repossession, collections, assumptions, etc. Identifies risks and opportunities in order to reduce or eliminate litigation costs and adequately protect the company's interest. Performs other duties as assigned.

Requirements

• H.S. Diploma: - Required.
• 0+ Years Servicing/Originations role or related experience. - Preferred.
• 0+ Years Credit Bureau Reporting role or related experience. - Preferred.
• Demonstrates attention to detail and the ability to read and interpret account documentation.
• PC/Windows skills including knowledge of Microsoft Office Suite.
• Ability to maintain confidentiality.
• Must be flexible and possess the ability to adapt quickly.
• Must be able to exercise good judgment.
• Strong written and verbal communication skills.

Nice To Haves

• Bachelor's Degree or equivalent work experience: Business, Finance, or equivalent field. - Preferred.
• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
• Experience in Microsoft Office products.

Responsibilities

• Provides accurate documentation of customer correspondence in account histories and updates to reflect the latest account activity so that information sent to the Credit Reporting Agencies (CRA) complies with all company procedures and State and Federal laws.
• Manages customer expectations while following company procedures and all applicable State and Federal laws.
• Analyzes data to accurately determine the correct account status.
• Utilizes customer service skills and knowledge of credit reporting process to ensure customers inquiries and disputes are resolved correctly and in a timely manner.
• Researches complex account transactions including payment history, payment extensions and reversals, bankruptcy, SCRA, repossession, collections, assumptions, etc.
• Identifies risks and opportunities in order to reduce or eliminate litigation costs and adequately protect the company's interest.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees