Representative, Contact Center

PDS Health•Henderson, NV

8d•$17 - $22

About The Position

Now is the time to join PDS Health. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today! The primary role of the Representative, Contact Center is to assist Dental Offices with scheduling, canceling and rescheduling appointments for dental examinations and/or dental treatment. Contact Center Representatives must exhibit positive behaviors and excellent communications skills. They need to be committed to achieving their predetermined goals while working within the framework of the Contact Center policies.

Requirements

High School Diploma, or equivalent General Education Degree (GED)
Minimum of 2 years Customer Service Experience (Call Center, Retail, Restaurant, etc.)
Ability to multi-task across various systems of record without compromising the quality of the work
Excellent interpersonal skills
Excellent oral and written communication skills
Ability to respond to common inquiries from patients, dental office, laboratories, pharmacies and staff
Self-motivated, reliable and capable of working independently as well as within in team environment
Ability to learn and retain detailed information regarding the various dental procedures

Nice To Haves

Associate Degree, Bachelor’s Degree or one-year certificate from an accredited college or technical school; or equivalent combination of education and experience
Bilingual in English and Spanish is a plus

Responsibilities

Answer inbound calls to assist new and existing patients with scheduling, canceling and rescheduling appointments for dental examinations and/or dental treatment
Demonstrate excellent telephone skills while making outbound telephone calls to Dental Offices, and to Dental Office patients
Respond to patient appointment requests from various Dental Offices websites
Ability to handle inbound calls while navigating multiple systems of record
Accurately schedule appointments utilizing predetermined dental office scheduling procedures
Responsible for verifying patient insurance coverage to ensure eligibility
Effectively and accurately send correspondence emails to Dental Offices
Learn, and actively participate in The Perfect Patient Experience by demonstrating a positive attitude and doing everything you can to ensure patients’ needs are met
Pass all basic guide tests pertaining to your position within 90-Days of accepting this position
Ability to handle emergency requests for treatment and/or pain management
Participate in meetings as required
Other duties as assigned