Representative, Consumer Services
About The Position
At NASCAR, you will find a community of passionate individuals who care about our sport and are united in seeing it grow. We are a company unlike any other. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won't take you long to find out that you are on the right track here at NASCAR! The NASCAR Consumer Services Center, located in Daytona Beach, FL, is seeking a Consumer Services Representative with previous call center experience for a full-time shift opening.
Requirements
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Strong customer service skills
- Solid data entry and proficient computer skills
- Must work well in a fast-paced, ever changing environment
- Ability to work flexible hours - evening, weekends and holidays required
- Punctual and reliable attendance
- Problem solving, organizational and multitasking skills
- Working knowledge of the internet
- Excellent telephone and communication skills
- Successful completion of a pre-employment background check, including credit check
Nice To Haves
- Previous call center experience preferred
- Knowledge of Ticketmaster ticketing system preferred
Responsibilities
- Answering inbound calls from customers seeking to purchase advanced race tickets as well as general and/or account inquiries
- Responsible for product upselling including packages and hospitality options
- Staying up to date on relevant information across all NASCAR properties
- Accurately process payments via credit cards
- Professionally handle fan/customer inquiries
- Make outbound sales calls, as needed
- Assist internet customers with account inquiries and online purchases
- Outbound calls responding to post race surveys
- Other duties as assigned
Benefits
- highly competitive salaries
- a solid benefits package focused on wellness
- opportunities for you to grow and develop both personally and professionally
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
