Representative, Collections (E-Risk Services - Rockaway, New Jersey)

Nationwide•Rockaway, NJ

10h•Hybrid

About The Position

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. The ideal candidate is an independent thinker who thrives in a fast‑paced, high‑volume environment and can manage multiple projects accurately and on time. The role requires strong research, analytical, organizational, and customer service skills, along with high attention to detail. Candidates should be team-oriented, eager to learn, ask questions when unsure, and bring a positive, self-disciplined attitude. This is an entry‑level position; prior receivables experience is helpful but not required. The role follows a hybrid schedule with in‑office days at E‑Risk Services in Rockaway, New Jersey. #LI-AS1 Do you thrive in a work environment where you can deliver outstanding customer service? If you can diagnose and solve complex insurance situations and find solutions to address out of the ordinary collection and payment challenges, then we want to hear from you! As a Representative, you'll coordinate the payment collection process for assigned policies, including the maintenance of pay plans and monitoring balance due accounts. We'll count on you to communicate professionally with policyholders and agents about collection situations and explain premium or deductible owed.

Requirements

High school diploma or equivalent.
Two to three years of related collections, and customer service experience preferred.
Working knowledge of collections practices.
Written and verbal communication skills to deal with internal and external customers/policy holders, other field personnel, and professionals.
Ability to analyze audit/financial information.
Decision making skills for resolving disputes.

Nice To Haves

Some college education in related fields like business management, insurance, finance preferred.
Basic knowledge of insurance policies, and finance principles preferred.

Responsibilities

Communicates with agents, debtors and collection agencies to expedite the collection of premium and/or deductibles.
Initiates the collection call to the debtor and/or agent.
Explains premium owed to policyholders, agents, underwriters and associates.
Maintains close contact with the insured to ensure good customer service and prompt payment of premium/deductibles.
Reviews account status and initiates collection activity if necessary.
Makes proper assignments on past due receivables.
Processes payments received and maintains account status.
With approval from treasury management prepares write-off documentation for uncollected accounts.
Monitors collection agency activity and generates management reports on activity.
Assists and answers questions from customers about deductibles.
Remains abreast of changes in regulations relevant to deductibles and collections.
Prepares data to assist legal counsel and/or outside collection agencies with the documentation necessary to file a lawsuit against a debtor.
May make court appearances, as required, to testify on behalf of the company.
May perform other responsibilities as assigned.

Benefits

medical/dental/vision
life insurance
short and long term disability coverage
paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
company-paid pension plan
business casual attire