Representative, Admin Servicing (Titles)

CarMax • Atlanta, GA

3d

About The Position

CarMax, the way your career should be! Deliver a world-class customer service experience Each year, CarMax Auto Finance (CAF) helps more than 300,000 customers with their vehicle financing. We strive for a simple and seamless experience by offering fast, on-site financing, competitive terms, and convenient payment methods. Our teams understand that the purchase of a vehicle is just the beginning, and we’re committed to being there for the customer throughout every step and milestone of vehicle ownership. As an Administrative Servicing Representative, you will process customer paperwork affiliated with vehicle purchases, ownership, and general support of CAF customers in a variety of other ways. Keep the company running at optimal performance Behind every successful theatrical production, there is an extensive behind-the-scenes operation that makes sure things go smoothly even after the curtains close. At CarMax Auto Finance, the Administrative Servicing team is part of that backstage crew. Administrative Servicing Representatives work closely together as a team to ensure account maintenance tasks are handled expeditiously for CarMax Auto Finance customers. It takes a keen attention to detail, combined with solid decision- making and communication skills, to ensure that each transaction is accurate, timely, compliant, without error, and under minimal supervision. The environment is fast-paced, yet pleasant, and the work is structured, yet varied in nature.

Requirements

• High school diploma or GED; 6 months related administrative experience preferred
• Ability to prioritize work and multi-task to meet multiple deadlines
• Ability to communicate with others effectively via phone
• Basic computer, math, and communication skills
• Keyboarding and/or data entry skills required

Responsibilities

• Processes paperwork associated with customer account maintenance that may include invoice processing, vehicle titling, auditing funding documents and/or letter generation.
• May require taking inbound or making outbound phone calls, emails, or other forms of communication to resolve customer questions/ concerns.
• Accurately notate and update customer accounts in company account management systems.
• Evaluate, identify, and execute follow-up steps for problem resolution based on account data, policies, and procedures.
• Teach new associates an overview of the work, processes, and tasks to ensure a smooth and welcoming experience.
• Perform all the above timely and accurately in compliance with federal, state, and company guidelines.
• Additional duties and responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED