Representative 3

Western Digital Corp•Seattle, WA

67d

About The Position

ESSENTIAL DUTIES AND RESPONSIBILITIES Work cross-functionally between Technical Support, Supply Chain, Pricing, Legal, and Product Marketing organizations within company to meet customers' needs Manage the relationship with the account - including contract manufacturers, distributors, and end customer Drive customer revenue and shipments to the goals of the account and company Manage the internal and external communication regarding the account, making sure there is alignment and consistency within WD and externally to the customer Is available, responsive, and timely to customer inquiries, requests for information and/or quotations, problem resolution, etc - even if after normal business hours. Coordinate customer pricing and rebate communication, and ensure correct rebates are paid on time to the customers Manage the product lifecycle by account: product list, product roadmap, product launch, qualification, End of Life Schedule and host various technology and business meetings on weekly & quarterly basis Manage meeting preparation, including creating pre-meeting document and scheduling pre-meeting for internal review and alignment prior to facing the customer Manage meeting logistics including travel for customer engagements Map customer relationships and identify areas for improvement Manage historical and current revenue, PB, and unit shipment data for the account

Requirements

Bachelor's degree in a related field
5-7 years of account management experience or equivalent experience.
Understand market conditions and how they affect WD and the customer
Understand the customer legal contracts and terms in place
Understand the supply chain process from WD to the end customer, identify areas of concern as they arise, and escalate when necessary
Exceptional customer service and communication skills, with the ability to explain complex technical concepts to all levels of users.
Strong problem-solving and analytical skills.
Proven troubleshooting skills in customer-facing environments.
Strong desire and ability to learn new products and technologies.

Responsibilities

Work cross-functionally between Technical Support, Supply Chain, Pricing, Legal, and Product Marketing organizations within company to meet customers' needs
Manage the relationship with the account - including contract manufacturers, distributors, and end customer
Drive customer revenue and shipments to the goals of the account and company
Manage the internal and external communication regarding the account, making sure there is alignment and consistency within WD and externally to the customer Is available, responsive, and timely to customer inquiries, requests for information and/or quotations, problem resolution, etc - even if after normal business hours.
Coordinate customer pricing and rebate communication, and ensure correct rebates are paid on time to the customers
Manage the product lifecycle by account: product list, product roadmap, product launch, qualification, End of Life Schedule and host various technology and business meetings on weekly & quarterly basis
Manage meeting preparation, including creating pre-meeting document and scheduling pre-meeting for internal review and alignment prior to facing the customer
Manage meeting logistics including travel for customer engagements Map customer relationships and identify areas for improvement Manage historical and current revenue, PB, and unit shipment data for the account

Benefits

paid vacation time
paid sick leave
medical/dental/vision insurance
life, accident and disability insurance
tax-advantaged flexible spending and health savings accounts
employee assistance program
other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity
tuition reimbursement
transit
the Applause Program
employee stock purchase plan
the Western Digital Savings 401(k) Plan