About The Position
Fuel your passion for service in a fast-paced mortgage environment built on teamwork and excellence. You’ll serve as our frontline expert, managing diverse communication streams to deliver the high-quality experience our customers deserve. Role and Responsibilities: Service-First Mindset: Cultivate positive relationships by providing clear, helpful, and professional support for every customer inquiry. Security Protocol: Protect client confidentiality by diligently following identity verification steps and privacy guidelines. Technical Accuracy: Learn and apply mortgage product knowledge to process account updates and transactions within team timelines. Detailed Documentation: Maintain high standards of data integrity by recording comprehensive, professional notes within each customer file. Digital Guidance: Introduce customers to the benefits of our online portal, assisting with registration and basic troubleshooting. Unified Support: Contribute to team-wide success through reliable schedule adherence and seamless hand-offs to specialized departments.
Requirements
- One (1) year of experience working in residential mortgage administration, financial services, or call centres.
- Bilingual (French/English) speaking.
- Unwavering professionalism and emotional intelligence, particularly when navigating high-pressure situations or escalated customer interactions.
- Exceptional organizational skills and attention to detail, with the ability to manage multiple tasks and meet tight deadlines.
- A "see it through" mindset that ensures no customer issue is left hanging or forgotten.
- Demonstrated proficiency in Microsoft Excel.
Responsibilities
- Cultivate positive relationships by providing clear, helpful, and professional support for every customer inquiry.
- Protect client confidentiality by diligently following identity verification steps and privacy guidelines.
- Learn and apply mortgage product knowledge to process account updates and transactions within team timelines.
- Maintain high standards of data integrity by recording comprehensive, professional notes within each customer file.
- Introduce customers to the benefits of our online portal, assisting with registration and basic troubleshooting.
- Contribute to team-wide success through reliable schedule adherence and seamless hand-offs to specialized departments.
Benefits
- Contribute directly to shaping the experience that modernizes the Canadian mortgage industry.
- Take advantage of nesto's employee mortgage program that provides our employees with the best, exclusive, preferred low rates.
- Benefit from a generous time-off policy including 4 weeks vacation per year.
- Enjoy a premium benefits plan fully paid by nesto, including a top-class insurance plan and unlimited access to telemedicine and mental health service
- Access to an annual health and wellness budget.
- We own beautiful offices in across Canada for those who wish to collaborate in-person.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
