Représentant(e) bilingue du service à la clientèle (poste contractuel) / Bilingual Customer Care Representative (Contract Position)

Stellantis

2d • $20 - $22

About The Position

The Bilingual Customer Care Representative (contract position) will manage
customer and dealer concerns at our customer contact centre.

FCA Canada Inc. is committed to providing accommodation for people with
accessibility needs due to disabilities in all aspects of the hiring process. If
you request an accommodation, we will work with you to meet your accessibility
needs due to disability.

The position is for an existing vacancy.

Requirements

• Must be Bilingual (English/French)
• College Diploma preferred
• Exceptional communication skills both written and verbal
• Proficiency with all Microsoft Office applications
• Must be Team oriented, self-motivated and customer focused
• Legally eligible to work in Canada
• Technically oriented and dedicated to providing first rate customer service

Responsibilities

• Reading the customer’s file in its entirety
• Researching all available systems to determine what steps need to be taken to respond to the customer’s concern(s)
• Working with various departments within FCA Canada to ensure the customer’s needs are met
• Contacting all necessary parties to gather pertinent information, updating the Case file records as the file progresses, keeping commitments and including details of the final resolution
• Being committed to a team environment with the ability to provide extraordinary service and delivery of creative and resourceful solutions that will ensure the best interest of our customers

What This Job Offers

• Career Level: Entry Level
• Education Level: Associate degree