Reporting Developer, Digital CX

Inizio Partners Corp • Jersey City, NJ

10d • Hybrid

About The Position

The Reporting developer will be able to design and develop Tableau or PowerBI solutions, with a strong background in contact center reporting concepts, as well as expertise in big data, NoSQL, and SQL data query/extraction coding. Our Digital CX team focuses on building a culture where the best people can do their best work. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This is a hybrid position based out of Jersey City, New Jersey

Requirements

• Advanced knowledge of Contact Center Reporting and dashboards.
• Proficient in Tableau and/or PowerBI design and development.
• Experience with big data, NoSQL, SQL data query/extraction coding.

Nice To Haves

• Experience in developing complex reporting solutions for large data sets.
• Knowledge of Genesys Cloud CX reports and dashboards.

Responsibilities

• Develop and manage native Genesys Cloud CX reports and dashboards.
• Design and develop reporting solutions using Tableau and/or PowerBI.
• Conduct data query/extraction coding using big data, NoSQL, and SQL technologies.
• Collaborate with various teams to ensure reporting solutions meet business requirements.

What This Job Offers

• Education Level: No Education Listed