Digital CX Solutions Engineer

RingCentral

6d • $164,150 - $304,850

About The Position

Say hello to opportunities. It’s not every day that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. This is where you and your skills come in. The Digital Experience SE is a key member of the customer-facing sales team, having primary responsibility for providing pre-sales technical support for RingCentral Customer Engagement products and services with an emphasis on the digital portion of the portfolio. This person interacts directly with all levels of management on the customer accounts, including the executive management team. Identifies key customer requirements and presents RingCentral Engage Digital solutions that meet those requirements. RingCentral’s Solutions Engineering team uses expert knowledge of our platform to help new and existing clients create custom solutions that make the most of our technology. RingCentral is the leading global cloud-based communications provider because we’re not just selling solutions; we’re powering human connections. That’s why we’re the largest and fastest-growing pure-play provider in our space. RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you. RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as OneTM from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an EEO/AA employer.

Requirements

• Minimum 3 years of operational experience with digital engagement tools.
• Ability to provide technical leadership to the RingCentral sales teams for digital engagement technologies like WeChat, WhatsApp, Apple Chat, Facebook, etc.
• Ability to work effectively on a remote basis.
• Ability to teach other members of the team and act as a mentor as required.
• Requires an action-oriented individual with a very strong initiative to be successful.
• Willingness to take ownership of accounts and account-related actions.
• Must be able to coordinate across various groups and functional teams.
• Ability to complete job responsibilities with minimal supervision.
• Ability to apply solutions, technology, and products to a business opportunity.
• Willingness to travel throughout the assigned region.
• Understanding of customer communications requirements for contact centers.
• Demonstrates the ability to excel at understanding and communicating complex technical solutions and issues.
• RingCentral product experience and/or relevant experience in key competitor offerings in technology areas of emphasis are preferred.
• Fluent in English (both written and verbal).
• Excellent written and verbal communication skills.
• Excellent presentation and demonstration skills.
• Excellent analytical and problem-solving skills.
• Excellent interpersonal and negotiating skills.

Nice To Haves

• Experience with customer-facing product demonstrations.
• Experience with storytelling presentation methods.
• The ability to present the solution using real-world scenarios, examples, and the value selling methodology.
• Technically focused, including knowledge of HTML, JS, NodeJS, etc.
• Ability to create, maintain, and evolve a digital engagement demo environment using RingCentral Products and services.
• Bachelor's degree or equivalent work experience

Responsibilities

• Evangelizing RingCentral Digital Experience solutions to customers, partners, and internal stakeholders
• Assist with the development of formal sales plans and proposals for assigned opportunities.
• Transfer industry, technical, and product knowledge to customers.
• Keep up-to-date on relevant competitive solutions, products, and services.
• Provide technical and sales support for accounts in the assigned territory.
• Perform advanced use-case and needs assessment-based digital engagement demonstrations for customers and prospects remotely and in-person.
• Work with customers on appropriate expectations for the solution.
• Develop and maintain an expert understanding of RingCentral’s Customer Engagement Digital applications and products.
• Representation at conferences, industry, and sales events when requested by department managers.
• Actively participate as an SME for digital engagement products and technologies, providing consultative support to other Sales Engineers.
• Provide direct support for the technical fulfillment of RFI’s, RFQ’s and RFP’s as needed.
• Responsible for continued education on the digital engagement platform and underlying technologies.

Benefits

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
• Voluntary supplemental health coverage and life insurance
• 401K match and ESPP
• Paid time off and paid sick leave
• Paid parental and pregnancy leave
• Family-forming benefits (IVF, Preservation, Adoption etc.)
• Emergency backup care (Child/Adult/Pets)
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Free legal services that provide legal advice, document creation and estate planning
• Employee bonus referral program
• Student loan refinancing assistance
• Employee 1:1 coaching, perks and discounts program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level