Reporting & Analytics Lead Analyst (Retail Banking Pricing, Products, Performance & Risk) - Hybrid

M&T Bank•Buffalo, NY

12d•Hybrid

About The Position

Overview: Join a newly formed, high-impact team focused on driving strategic insights and operational excellence across M&T Bank’s retail banking network. This role sits at the intersection of data, strategy, and customer experience – supporting front-line teams with actionable insights, improving reporting and processes, and ensuring regulatory compliance. You’ll be a key player in shaping how we understand our product portfolio, customer profitability, and banker performance across markets. What You’ll Do: Lead Strategic Reporting & Insights : Own the development and evolution of executive-level dashboards and reporting tools that provide visibility into sales performance, product accuracy, and customer outcomes. Drive Data-Backed Decision Making : Analyze large datasets to uncover customer and business insights, identify trends, and support strategic initiatives across pricing, forecasting, and competitive positioning. Enhance Processes & Automation : Streamline existing reporting processes, implement automation solutions, and continuously improve operational workflows to increase efficiency and reduce error rates. Support Front-Line Success : Partner with regional and market managers to deliver insights that help bankers understand their goals, performance, and coaching opportunities – ensuring alignment with regulatory standards and customer service excellence. Lead Cross-Functional Projects : Collaborate with business partners, technology teams, and vendors to implement new systems, resolve issues, and support audits and compliance testing. Be a Strategic Partner : Go beyond order-taking – engage stakeholders to understand the “why” behind requests, challenge assumptions, and deliver solutions that drive real business value.

Requirements

Bachelor’s degree or equivalent work experience
4+ years of experience in business analytics, reporting, or strategic operations

Nice To Haves

Proficiency in SQL and understanding of relational databases
Strong business acumen and ability to translate data into actionable insights
Experience with Tableau or Power BI
Experience with Alteryx
Proven ability to create executive-level dashboards and tell compelling stories with data
Background in customer insights, product performance, and process improvement
Experience working with stakeholders across departments and resolving conflicting viewpoints
Relationship-building and stakeholder management
Strategic problem-solving and curiosity-driven mindset
Strong communication and collaboration skills
Ability to navigate ambiguity and drive clarity

Responsibilities

Lead Strategic Reporting & Insights : Own the development and evolution of executive-level dashboards and reporting tools that provide visibility into sales performance, product accuracy, and customer outcomes.
Drive Data-Backed Decision Making : Analyze large datasets to uncover customer and business insights, identify trends, and support strategic initiatives across pricing, forecasting, and competitive positioning.
Enhance Processes & Automation : Streamline existing reporting processes, implement automation solutions, and continuously improve operational workflows to increase efficiency and reduce error rates.
Support Front-Line Success : Partner with regional and market managers to deliver insights that help bankers understand their goals, performance, and coaching opportunities – ensuring alignment with regulatory standards and customer service excellence.
Lead Cross-Functional Projects : Collaborate with business partners, technology teams, and vendors to implement new systems, resolve issues, and support audits and compliance testing.
Be a Strategic Partner : Go beyond order-taking – engage stakeholders to understand the “why” behind requests, challenge assumptions, and deliver solutions that drive real business value.
Serves as a mentor and trusted advisor to junior team members.
May provide leadership and direction to support skill development, performance growth, and team collaboration.

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