Repo Remarketing & Insurance Specialist

KeyBank • Amherst, NY

2d • $19 - $25 • Hybrid

About The Position

The Lead Specialist is responsible for overseeing the financial and administrative processes when a borrower’s consumer or commercial collateral is deemed a total loss by an insurance provider. This role involves handling both inbound and outbound calls related to total loss secured accounts, while actively managing tasks across the repossession, remarketing, and insurance teams. As an evolving position, it also includes participating in projects, adapting to new procedures, and supporting the development and implementation of updated processes. This position is part of the repo team and could involve supporting other established processes in addition to the projects etc..

Requirements

• Computer proficient, ability to Work from home and have a quiet area and be hardwired into the internet. Calls will be graded and recorded.
• Proven ability to stay focused in a continuous process flow and keep pace within work team
• Superior verbal and written communication skills
• One or more years of customer service or collections experience.

Nice To Haves

• Prior experience in a financial institution or auto finance environment.
• Associate’s or Bachelor’s degree in Business Administration, Finance, Insurance, or a related field.

Responsibilities

• Place/receive calls via the telephone.
• Add, change, and delete information in multiple file screens within multiple collection systems.
• Comply with all policies and procedures as outlined in operating instructions.
• Serve as entry point for the identification, routing, and documentation of all pertinent collection support processes (I.E.: modifications, bankruptcy, skip-tracing, etc.).
• Collaborate with insurance carriers, internal departments, and third-party administrators to process claims.
• Meet minimum individual and departmental goals and service level agreements.
• Adhere to Federal Regulatory requirements regarding debt collections.
• Participate in procedure reviews and updates, ensuring alignment with operational and compliance standards.

Benefits

• This position is eligible to earn a base hourly rate in the range of $18.75 - $25.00 per hour.
• Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.
• Please click here for a list of benefits for which this position is eligible.
• Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees