Replenisher

BRATTLEBORO FOOD COOP • Brattleboro, VT

just now

About The Position

Purpose: To accurately order ensuring shelves remain abundantly stocked throughout the order/delivery cycle with minimal back stock, quickly and accurately stock shelves maintaining a high quality appearance and to provide outstanding customer service.
Why work for us?
We are 50 years strong in the community.
We give back to organizations with shared values.
We offer great benefits and competitive compensation.
We are continually innovating and investing in the future.
We offer opportunities for personal and professional growth; about half of our managers were promoted from within.
Tired of working for a company that leaves you feeling like you’re not appreciated? Would you like to join a team that actually enjoys what they do and believes in making a difference?
The Brattleboro Food Co-op is owned by thousands of local shareholders and is committed to improving the quality of life for our community, one meal at a time. We offer competitive wages, great benefits, and an excellent work-life balance.

Status: Reports to Grocery Manager

Customer Service:
Assist customers with product questions in prompt, courteous manner
Knowledgeable about all products in department. Takes time to answer questions accurately
Helps customers place and retrieve special orders
Responds promptly to front end requests for prices and customer assistance
Keeps aisle clear and stays out of customer’s way while stocking
Responds to customer feedback forms in a timely manner

Product Knowledge:
Knowledgeable about most products. Continues to learn about new products. Answers questions accurately
Product Presentation and Quality:
Receives orders in accordance with established procedures
Ensures shelves, coolers, and freezers are fully stocked and rotated for freshness
Checks dates and rotates older stock to front
Ensures products have accurate labeling, in accordance with local laws when applicable
Maintains clean and orderly department, continually monitors for cleanliness

Maintenance and Conditioning:
Keeps stock on shelves in clean orderly condition
Returns equipment to appropriate location when not in use
Ensures maintenance of department equipment in working order. Advises manager of equipment repair or replacement need
Cleans floors in walk in coolers
Makes sure glass on cooler and freezer doors and that shelving and bins are clean
Removes trash and recycling promptly
Advises manager when new products need to be installed into POS

Safety:
Handles hazardous equipment carefully. Aware of presence of others when using such equipment
Use of proper lifting techniques
Mindful of potential hazards to customers and other employees and takes actions to correct hazards

Teamwork:
Continues to work while greeting customers in a courteous manner
Does own share of tasks as assigned by manager
Looks at whole department when prioritizing tasks and completes these tasks in a timely fashion
Works scheduled hours
Utilizes break time appropriately
Ensures department teamwork through trust and communication

Accountability:
Accept responsibility for own actions
Exemplifies honesty, integrity and ethics

Job Specific Functions:
Purchasing-
Places all assigned orders as needed as per vendor schedule
Ensures minimal out of stocks and reports problems with product availability to the grocery manager
Ensures appropriate levels of backs stock with minimal shrink
Reports to grocery manager any interdepartmental transfers
Participates in, and organizes shelves, back stock, coolers or freezers for quarterly inventories

Requirements

• Purchasing experience helpful
• Knowledge of retail grocery products helpful
• Ability to lift at least 50 pounds
• Excellent Customer service skills required.
• Ability to take initiative at all times, ability to work in a fast paced environment while unsupervised
• Experience with natural foods helpful
• Excellent math skills
• 40 hour a week requirement. Nights and weekends a possibility
• Intermediate computer skills, including proficiency with Word, Excel, POS, etc.
• Proficient with phone system, including paging, parking, and transferring calls.

Responsibilities

• Assist customers with product questions in prompt, courteous manner
• Knowledgeable about all products in department. Takes time to answer questions accurately
• Helps customers place and retrieve special orders
• Responds promptly to front end requests for prices and customer assistance
• Keeps aisle clear and stays out of customer’s way while stocking
• Responds to customer feedback forms in a timely manner
• Knowledgeable about most products. Continues to learn about new products. Answers questions accurately
• Receives orders in accordance with established procedures
• Ensures shelves, coolers, and freezers are fully stocked and rotated for freshness
• Checks dates and rotates older stock to front
• Ensures products have accurate labeling, in accordance with local laws when applicable
• Maintains clean and orderly department, continually monitors for cleanliness
• Keeps stock on shelves in clean orderly condition
• Returns equipment to appropriate location when not in use
• Ensures maintenance of department equipment in working order. Advises manager of equipment repair or replacement need
• Cleans floors in walk in coolers
• Makes sure glass on cooler and freezer doors and that shelving and bins are clean
• Removes trash and recycling promptly
• Advises manager when new products need to be installed into POS
• Handles hazardous equipment carefully. Aware of presence of others when using such equipment
• Use of proper lifting techniques
• Mindful of potential hazards to customers and other employees and takes actions to correct hazards
• Continues to work while greeting customers in a courteous manner
• Does own share of tasks as assigned by manager
• Looks at whole department when prioritizing tasks and completes these tasks in a timely fashion
• Works scheduled hours
• Utilizes break time appropriately
• Ensures department teamwork through trust and communication
• Accept responsibility for own actions
• Exemplifies honesty, integrity and ethics
• Places all assigned orders as needed as per vendor schedule
• Ensures minimal out of stocks and reports problems with product availability to the grocery manager
• Ensures appropriate levels of backs stock with minimal shrink
• Reports to grocery manager any interdepartmental transfers
• Participates in, and organizes shelves, back stock, coolers or freezers for quarterly inventories

Benefits

• We are 50 years strong in the community.
• We give back to organizations with shared values.
• We offer great benefits and competitive compensation.
• We are continually innovating and investing in the future.
• We offer opportunities for personal and professional growth; about half of our managers were promoted from within.
• competitive wages
• great benefits
• excellent work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed