Repairs Coordinator

Poolie•San Antonio, TX

16h•$55,000 - $55,000

About The Position

In this role, you will provide essential administrative and operational support to the Repair Manager, ensuring seamless execution of repair processes and delivering exceptional service to our customers. You’ll oversee everything from quoting internal and external leads to managing schedules, filing rebates, and following up on leads to drive revenue. Your organizational skills, attention to detail, and ability to handle multiple tasks will play a crucial role in maintaining the efficiency of our repair operations and exceeding customer expectations.

Requirements

Previous experience in an administrative, coordination, or support role.
Strong organizational skills with exceptional attention to detail.
Excellent verbal and written communication skills for customer and team interactions.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Customer service–oriented mindset with a commitment to delivering exceptional support.
Proficiency with basic office tools, including email, scheduling systems, and quoting software.
Self-motivated, proactive, and capable of problem-solving independently.

Nice To Haves

Experience within the pool industry is preferred
Experience repairing swimming pool equipment.
College degree (Associate - Bachelor’s)
Familiarity with repair, maintenance, and warranty processes (Can be trained)

Responsibilities

Repair Scheduling: Coordinate and schedule repair appointments to ensure timely completion and efficient use of resources.
Customer Experience: Deliver exceptional customer service through proactive, clear, and empathetic communication across all repair interactions.
Internal Lead Quoting: Prepare accurate and timely repair quotes for internal leads, factoring in labor, materials, and scope of work.
External Lead Quoting: Engage new customers, assess repair needs, and provide competitive quotes to initiate repair services.
Lead Follow-Up & Revenue Conversion: Consistently follow up on repair leads to address concerns and convert opportunities into approved work.
Internal Communication: Act as the central communication hub for the repair team, ensuring alignment on schedules, priorities, and updates.
Technician Meetings & KPIs: Lead weekly technician meetings and manage KPI tracking using the 90 Tools framework.
Administrative Support: Provide administrative and operational support to the Repair Manager, including documentation and data management.
Rebates Management: Accurately file Austin Energy rebates for variable-speed pumps in compliance with requirements and deadlines.
Warranty Work Coordination: Manage warranty repairs from scheduling through completion, coordinating parts, documentation, and communication.